Emmanuel Olusanya
Wauwatosa,WI
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations at Allied Universal Security Services. Excelled in complex problem-solving and data entry, boosting efficiency and accuracy. Demonstrates exceptional customer service and verbal communication skills, ensuring positive outcomes and confidentiality in high-volume settings.
Overview
6
6
years of professional experience
Work History
Front Desk Security Officer
Allied Universal Security Services
03.2023 - Current
- Ensured prompt response times for alarms or detected threats by closely monitoring surveillance feeds and coordinating with fellow security officers.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scanning and submitting over 50 documents into employee database
Retail Merchandiser
Costco
08.2022 - 10.2022
- Organized and maintained displays to achieve clean and appealing product layouts.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Retail Sales Associate
Walmart
08.2020 - 08.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Customer Service Associate
Walgreens
11.2018 - 04.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Pius XI Catholic High School
Skills
- Microsoft Excel
- Microsoft Word
- File Organization
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
- Data Entry
- Customer Service
- Verbal and written communication
- Detail Oriented
- Complex Problem-Solving
- Accuracy and Attention to Detail
Timeline
Front Desk Security Officer
Allied Universal Security Services
03.2023 - Current
Retail Merchandiser
Costco
08.2022 - 10.2022
Retail Sales Associate
Walmart
08.2020 - 08.2022
Customer Service Associate
Walgreens
11.2018 - 04.2019
Pius XI Catholic High School
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