Valarie Miller
Wauwatosa,WI
Summary
Dynamic Lead Bartender with extensive experience at Milwaukee Brookfield Sheraton Hotel, excelling in mixology and customer service. Renowned for crafting exceptional cocktails and fostering strong guest relationships, resulting in a loyal clientele. Proven leadership and adaptability in high-pressure environments, ensuring compliance with safety standards while delivering memorable experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Bartender
Milwaukee Brookfield Sheraton Hotel
Milwaukee, USA
03.2017 - Current
- Provide exceptional service to hotel guests in a fast-paced environment.
- Highly knowledgeable about bourbons, scotches, wines, and other spirits, as well as local, domestic, and imported craft beers.
- Prepare craft cocktails, including Wisconsin Old Fashioneds, Mules, and specialty drinks.
- Maintain a clean, organized bar and ensure compliance with safety and service standards.
- Handle cash, process payments, and manage closing duties.
- Deliver a welcoming experience that encourages repeat customer satisfaction.
- Built strong clientele rapport, maintaining a loyal customer base with numerous regulars who often request independent private events.
- Demonstrated strong management skills, working well under pressure and training new staff.
- Marriott
Event Coordinator
- Organized and managed various events, ensuring seamless execution and client satisfaction.
Catering Assistant
- Assisted in planning and executing catered events, coordinating with vendors and guests to deliver high-quality service.
Customer Service Specialist
- Provided outstanding service in hospitality settings, consistently receiving positive feedback and repeat clientele.
Education
High School Diploma -
Milwaukee Area Technical High School
Milwaukee, WI06-2002
Skills
- Customer Service & Guest Relations
- Cash Handling & POS Systems
- Mixology & Beverage Preparation
- Extensive Knowledge of Spirits and Craft Beers
- Time Management & Multitasking
- Problem Solving
- Team Collaboration & Leadership
- Adaptability & Professionalism
- Personal Assistance
Certification
- Brookfield Bartender's License (Up-to-date)
- Peer Support Specialist Certificate
References
Available upon request.
Timeline
Lead Bartender
Milwaukee Brookfield Sheraton Hotel
03.2017 - Current
Event Coordinator
Catering Assistant
Customer Service Specialist
High School Diploma -
Milwaukee Area Technical High School