Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
Timeline
Generic

KHADIJETOU BA

Cincinnati,OH

Summary

Dynamic team player with a robust history of enhancing customer engagement and service at Dibella's Subs. Skilled in food preparation and health code compliance while demonstrating exceptional interpersonal skills and a positive attitude. Proven leader in crew coordination and problem-solving, ensuring quality control and efficient store operations. Highly motivated individual with a passion for excellent customer service. Possesses a strong work ethic and a team-player attitude. Well-versed in the hospitality and retail industries, with a focus on customer relations, problem-solving and multitasking. Committed to providing outstanding customer service and maintaining a clean, organized environment.

Overview

2
2
years of professional experience

Work History

CREW MEMBER

Dibella's Subs
Dublin, OH
07.2023 - Current
  • Greeted customers in a friendly and professional manner, ensuring customer satisfaction
  • Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
  • Coordinated with other crew members to complete assigned tasks quickly and effectively
  • Placed orders into POS systems and handled cash and credit transactions
  • Maintained an organized work area to ensure efficient operations
  • Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns
  • Prepared food items following established recipes and safety guidelines
  • Followed all safety and security procedures to reduce risks
  • Trained new employees regarding company policies and food preparation procedures
  • Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment, and facilities sanitary
  • Grilled meat following safety precautions
  • Served food, beverages and desserts to customers in such settings as take-out counters of restaurants and lunchrooms, business and industrial establishments, hotel rooms, and cars
  • Prepared daily food items and cooked simple foods and beverages, such as sandwiches, salads, soups, pizza, and coffee, using proper safety precautions and sanitary measures
  • Notified kitchen personnel of shortages and special orders
  • Replenished foods at serving stations

TEAM MEMBER

Plato's Closet Sawmill/Dublin
Dublin
09.2022 - Current
  • I work the cash register, tag and hang clothing, enter in clothing customers have sold to us, and help customers find their desired items
  • Formed strong bonds with my coworkers and managers
  • Increased productivity by keeping meticulous records of daily progress and identifying and correcting flaws
  • Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks
  • Resolving day-to-day issues, organizing meetings, training new team members, and implementing ideas for improvement helped me gain a better understanding of business structure
  • Worked well with other employees to ensure a smooth and efficient service

Waitress

Liberty Tavern
Columbus, OH
06.2024 - 08.2024
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Replenished beverages when necessary.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Answered questions about menu items, ingredients, and pricing.
  • Bussed tables as needed during peak hours.
  • Communicated daily specials to customers.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Performed basic math calculations when computing bills for customers' meals.
  • Assisted other wait staff members in times of heavy customer traffic.

CASHIER

Ohio Thrift Store
Columbus
06.2022 - 07.2022
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales
  • Provide outstanding customer service to all customers who enter the store
  • Add up all of the payments I've received throughout the day
  • I'm making use of a register system
  • Handled point-of-sale transactions such as checks, cash, debit and credit card purchases, and refunds
  • Counted cash in the register drawer to keep the register balanced at the start and end of each shift
  • Identified damage to items and collaborated with the supervisor to ensure that returns were processed quickly

Education

Bachelor of Arts - Marketing Research

University of Cincinnati, Carl H. Linder CB
Cincinnati
05-2028

Diploma -

Scioto HS
Dublin, OHIO
05-2024

Skills

  • Customer Engagement
  • Order Management
  • Health Code Compliance
  • Food Running
  • Customer Service
  • Safe Food Handling
  • Food Preparation
  • Menu Memorization
  • Inventory Restocking
  • Telephone Etiquette
  • Clear Communication
  • Flexible Schedule
  • Quality Control Checks
  • Crew Leadership
  • Problem-Solving
  • Valid Driver's License
  • Time Management
  • Complex Problem-Solving
  • Diversity awareness
  • Public speaking
  • Positive attitude
  • Interpersonal skills
  • Active listening
  • Attention to detail
  • Self-discipline
  • Emotional intelligence
  • French language fluency

Languages

  • French, Advanced
  • Fulani, Native

Volunteer Experience

SPECIAL EDUCATION, Scioto HS, Dublin, OH, 10/01/23, 12/31/23, Special needs students taught to work in professional environment through school's kindness cafe open to students and staff.

Timeline

Waitress

Liberty Tavern
06.2024 - 08.2024

CREW MEMBER

Dibella's Subs
07.2023 - Current

TEAM MEMBER

Plato's Closet Sawmill/Dublin
09.2022 - Current

CASHIER

Ohio Thrift Store
06.2022 - 07.2022

Bachelor of Arts - Marketing Research

University of Cincinnati, Carl H. Linder CB

Diploma -

Scioto HS

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KHADIJETOU BA