KHADY POUYE
New York,NY
Summary
Careful, I know how to listen to clients' requests and understand their expectations, in light of their desires and constraints. I have a mind of synthesis and analysis in order to quickly store all the information collected. I am comfortable in both written and oral, in French, as well as in English.
Overview
16
16
years of professional experience
1
1
Certification
Work History
GSA Sales & Marketing Manager
GSA Delta Air Lines
02.2025 - 11.2025
- Analyze competitors through the Tableau Work tool
- Evaluate customer needs and provide tailored solutions
- Plan and execute marketing campaigns across various channels
- Build and maintain strong relationships with individual customers, travel agencies and corporate clients
- Regular trades visits to better understand market trends and customers needs
- Report sales activities through Salesforce
- Prepare regular reports for senior management, provide feedback and recommendations based on sales performance and market analysis
- Managing administrative tasks.
Airlines Ticket Agent - Supervisor
GSA Delta Air Lines
08.2020 - 02.2025
Cargo Booking and Sales Agent
GSA Delta Air Lines Cargo
05.2021 - 07.2021
- Booking and sale
- Customer care
Ticketing Agent Trainee
GSA Delta Air Lines
Dakar, Senegal
12.2011 - 02.2012
- Ticketing
Front Office Reservation
HECANSA Hotel Escuela
, Spain
09.2011 - 09.2011
Trainee
Agence Turismo de Tenerife
, Spain
08.2011 - 08.2011
- Promotion of tourist sites on the island of Tenerife
Trainee
HECANSA Hotel Escuela Santa Cruz de Tenerife
, Spain
07.2011 - 07.2011
- Reception and customers assistance
- Check-in and check-out management.
Trainee
Sénégal Tours
Dakar, Senegal
04.2011 - 05.2011
- Customers reception, Advice and air transport tickets Sale.
Trainee
Captours
Dakar, Senegal
04.2010 - 05.2010
- Sale of stays and tourist excursions
- Car rental.
Education
Bachelor degree - Tourism and Languages
ESTEL (Ecole Supérieure de Management et des Langues)
Baccalaureate -
Lycée John Fitzgerald Kennedy
Dakar, SénégalMaster in Tourism and Sustainable Development - Tourism and Sustainable Development
ESTEL (Ecole Supérieure de Management et des Langues)
Graduate Diploma - Tourism and Languages (DTS-TL)
ESTEL (Ecole Supérieure de Management et des Langues)
Skills
- Microsoft Office Pack (Word, Excel, PowerPoint, etc)
- Global Distribution System: AMADEUS, DELTAMATIC, WORLDSPAN
- Delta Cargo Management System: WebVision
Certification
- 11/01/13, Certificate of completion, GSA advanced ticketing workshop at Atlanta, Georgia, USA.
- 05/01/12, Certificate of completion (GSA Global Sales and ticketing for the Travel Professionals at Atlanta, Georgia, USA.
- 2011 - 2012, Certificado de Curso Espagnol en Turismo nivel B2.1 à Canarias Cultural Escuela Internacional (Tenerife, Espagne.)
Personal Information
- Date of Birth: 11/04/88
- Marital Status: Single & childless
- Place of Birth: Thiès
Hobbies and Interests
- Travel
- Community engagement
- Learning languages
- Volunteering
Training
- ESTEL (Ecole Supérieure de Management et des Langues), 2021, Master in Tourism and Sustainable Development (Honours)
- ESTEL (Ecole Supérieure de Management et des Langues), 2021, Bachelor degree in Tourism and Languages
- ESTEL (Ecole Supérieure de Management et des Langues), 2008 - 2010, Graduate Diploma in Tourism and Languages (DTS-TL)
- Lycée John Fitzgerald Kennedy, Dakar, Sénégal, 2008, Baccalaureate
Languages
fluent, fluent, good level
Driving Licence
B
Address
Liberté 6 Extension lot 178, Dakar, Dakar, Senegal, 1993 Antony Avenue Bronx Apt 2, Bronx, NY, 10457
Timeline
GSA Sales & Marketing Manager
GSA Delta Air Lines
02.2025 - 11.2025
Cargo Booking and Sales Agent
GSA Delta Air Lines Cargo
05.2021 - 07.2021
Airlines Ticket Agent - Supervisor
GSA Delta Air Lines
08.2020 - 02.2025
Ticketing Agent Trainee
GSA Delta Air Lines
12.2011 - 02.2012
Front Office Reservation
HECANSA Hotel Escuela
09.2011 - 09.2011
Trainee
Agence Turismo de Tenerife
08.2011 - 08.2011
Trainee
HECANSA Hotel Escuela Santa Cruz de Tenerife
07.2011 - 07.2011
Trainee
Sénégal Tours
04.2011 - 05.2011
Trainee
Captours
04.2010 - 05.2010
Bachelor degree - Tourism and Languages
ESTEL (Ecole Supérieure de Management et des Langues)
Baccalaureate -
Lycée John Fitzgerald Kennedy
Master in Tourism and Sustainable Development - Tourism and Sustainable Development
ESTEL (Ecole Supérieure de Management et des Langues)
Graduate Diploma - Tourism and Languages (DTS-TL)
ESTEL (Ecole Supérieure de Management et des Langues)