KHADY TOURE

• Supervised team of 20 front desk agents and helped to resolve issues arising during shifts.

• Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
• Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training.
• Trained pharmacy interns and newly hired pharmacy technicians.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
• Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.

• Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.

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• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend, and holiday shifts.
• Gained strong leadership skills by managing projects from start to finish.
• Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.

• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Educated patients on proper medication use.
• Actively participated in quality improvement initiatives aimed at enhancing overall pharmacy performance and patient care services offered.
• Utilized strong communication skills to educate patients on proper medication usage, potential side effects, and drug interactions.
• Consistently demonstrated professionalism and dedication to the field of pharmacy by adhering to all applicable laws, regulations, and professional standards during the internship experience.

• Maintained accurate records of sales activities, ensuring timely submission of reports to management for review and assessment.
• Demonstrated products and specific features at customer locations and special events.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Achieved top performance by strategically adapting to rapidly changing, competitive environment.
• Optimized sales strategies by continuously evaluating their effectiveness and making necessary adjustments.
• Developed and executed territory business plans that aligned with the company''s overall sales objectives, ensuring consistent progress towards set targets.
• Maintained sales tracking reports to support operational enhancements and implement corrective actions.
• Branded products through effective salesmanship and maintained long-term relationships with clients.