Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khady Thiam

Cincinnati

Summary

an excellent team member and am keen and very willing to learn and develop new skills. I am reliable and dependable.I am a competent, loyal, hard working employee with the ability to achieve tasks when working alone or as part of a team. Fluent in English and French. Service-oriented Customer Support Representative with 5+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail.

Overview

5
5
years of professional experience

Work History

Customer Support Agent

RDI Corporation
09.2020 - 10.2023
  • Answered inbound calls and assisted customers with their inquiries and concerns
  • Also Made outbound calls to follow up with the customers
  • Responded to claim inquiries( quality assurance issues) via emails and calls
  • Also interacted with customers over the phone, email, or online chat
  • Tracked order activities and alerts any potential delivery problems
  • Set delivery expectation to the customers
  • Initiated and processed returns and refunded customers
  • Recorded and reported on issues resolved-responsible for tracking all activity handled in Salesforce for each case

Office Administrator Assistant

Cincinnati Interiors
09.2018 - 03.2020
  • Answered inbound calls
  • Assisted in inventory, including purchase order receipts and transfers
  • Maintained daily receipts and bank statements,deposits,account receivables, customer files and pricing
  • Helped with bookkeeping, tax returns
  • Utilized Quickbooks to enter checks and send invoices, pay bills

Education

Associate of Science - Marketing Management

University of Saint Denis Paris 13
09.2011

High School Diploma -

Anne Marie School
07.2009

Skills

  • Fast Learner
  • Customer Service
  • Ability to Work in a Team
  • Quality Assurance
  • Microsoft Office
  • SalesforceCom
  • QuickBooks (Accounting Software)

Timeline

Customer Support Agent

RDI Corporation
09.2020 - 10.2023

Office Administrator Assistant

Cincinnati Interiors
09.2018 - 03.2020

Associate of Science - Marketing Management

University of Saint Denis Paris 13

High School Diploma -

Anne Marie School
Khady Thiam