Khaibet Saucedo
Laredo
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Abercrombie & Fitch
Laredo
11.2024 - Current
- Maintained accurate records of sales transactions using point-of-sale systems.
- Established processes for monitoring customer satisfaction levels.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Full Timer Associate
Nike Inc
Laredo
07.2023 - 08.2024
- Worked with team members to accomplish tasks and meet targets.
- Demonstrated positive approach to daily operational tasks.
- Kept back room neat and clean, removing debris and placing products in appropriate locations.
- Made store look great by upholding company standards for merchandise presentation.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Set up and organized merchandise displays to comply with brand standards.
- Greeted customers and asked questions to assess needs.
- Managed daily operations of sales floor, ensuring efficiency and customer satisfaction.
- Worked alongside associates to consistently accomplish daily team goals.
Universal Teller
IBC Bank
Laredo
10.2022 - 07.2023
- Informed and educated customers on simple transactions through self-service technologies.
- Prepared official checks, money orders and certified checks.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Referred customers requiring loans, credit and mortgages to support sales process.
- Balanced cash drawer at beginning and end of shifts.
- Assisted customers in opening new accounts and issued debit cards as needed.
- Followed strict security protocols to ensure safety of customer information.
Sales Associate
Calvin Klein
Laredo
09.2021 - 07.2023
- Helped customers navigate store, complete sales and process returns.
- Delivered consistent service to develop customer base.
- Assisted customers with sales and service needs.
- Processed payments quickly and and made accurate change to keep customer flow moving.
- Adapted to changing priorities and unexpected situations.
- Assisted with receiving, pricing and merchandising.
- Met or exceeded individual sales goals and key performance indicators (KPIs).
- Created great customer experiences with personalized sales support.
- Discussed promotions and special offers to customers to increase sales.
- Built attractive displays and merchandised products.
Sales Associate
Converse
Laredo
01.2022 - 02.2023
- Worked with team members to accomplish tasks and meet targets.
- Assisted team members to support daily operations.
- Engaged with customers to facilitate order needs and resolve issues.
- Wiped and sanitized shelves, counters and displays to maintain cleanliness of store.
- Set up and organized merchandise displays to comply with brand standards.
- Assisted customers with sales and service needs.
Bilingual Technical Support Representative
Startek
San Antonio
12.2018 - 05.2019
- Collaborated with team members to develop and document standard and workable resolutions to frequent support issues.
- Documented customer issues and resolutions thoroughly to allow seamless escalation or follow-up.
- Acted as customer advocate and delivered timely resolutions using diverse language skills.
- Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures.
- Guided calls using excellent communication skills and decisive approach.
- Diagnosed and resolved technical hardware and software issues.
Host Server and WTC Trainer
Buffalo Wild Wings
San Antonio
02.2016 - 11.2018
- Followed safety, sanitization and food handling guidelines.
- Delivered food and beverages promptly to customers.
- Processed credit card transactions, gift cards and cash transactions.
- Explained new menu item, seasonal and daily special details.
- Memorized menu additions, changes and limited offerings.
- Coordinated table assignments and arranged tables for groups.
- Trained new servers in company policies, guest service standards and best practices.
- Managed billing and payments with POS system and accurate order input.
- Increased bill totals by suggesting drinks, desserts and other add-on purchases.
- Enhanced team efficiency with well-stocked stations and efficient side work.
- Helped customers pair beverages with food orders by offering knowledgeable advice on wine and liquors.
- Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables.
- Supported team consistently, helping with hostess, food delivery and bussing needs.
Education
High School Diploma -
South San Antonio High School
San Antonio, TX06-2016
Some College (No Degree) - Criminal Justice
Palo Alto College
San Antonio, TXSkills
- Visual skills
- Customer satisfaction
- Data analysis
- Decision-making
- Staff supervision
- Orientating and training
- Retail operations management
Timeline
Assistant Manager
Abercrombie & Fitch
11.2024 - Current
Full Timer Associate
Nike Inc
07.2023 - 08.2024
Universal Teller
IBC Bank
10.2022 - 07.2023
Sales Associate
Converse
01.2022 - 02.2023
Sales Associate
Calvin Klein
09.2021 - 07.2023
Bilingual Technical Support Representative
Startek
12.2018 - 05.2019
Host Server and WTC Trainer
Buffalo Wild Wings
02.2016 - 11.2018
High School Diploma -
South San Antonio High School
Some College (No Degree) - Criminal Justice
Palo Alto College