KHAILER MACIEL
Omaha,Nebraska
Summary
Dependable and performance-driven operations manager with a strong background in cross-functional team management, operations analysis, scheduling, total quality management, and customer service. Proven track record in ensuring efficient business operations through attention to detail and dynamic forward thinking. Contributes to success by utilizing exemplary leadership and communication skills to resolve complex problems and achieve company goals.
Overview
14
14
years of professional experience
Work History
Technical Support 2
LinkedIn
Omaha, NE
11.2020 - 02.2024
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
- Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
- Perform a wide variety of general maintenance and technical tasks to include installing, diagnosing, repairing, maintaining, and upgrading and disposing of computer systems hardware, software, and peripheral devices according to company policy.
Operations Team Manager
Walmart Ecommerce
Omaha, Nebraska
01.2017 - 07.2020
- Generated reports summarizing key performance indicators, including profit and loss.
- Assigned work efficiently to maintain a demanding schedule.
- Maintained strong operational support through quality-focused completion of assignments based on customer conversations.
- Facilitated interactions among team members, customers, and vendors to maintain operational efficiency.
Operations Supervisor
Raising Canes
Omaha, Nebraska
01.2017 - 01.2018
- Guided teams through day-to-day tasks and unexpected problems using technical expertise.
- Implemented and shared standardized processes with a team ranging from 30-40 people.
- Consulted with customers to understand desires and suggest best products to meet needs
- Established team objectives and developed strategies to meet them.
General Manager
Chipotle Mexican Grill
Omaha, Nebraska
01.2010 - 01.2017
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
- Performed analysis to inform key strategic decisions, presented data-driven recommendations to senior leadership
- Reversed poor performing store by revising systems, processes, training programs, and personnel
- Opened up new chain store and exceeded sales and profit goals by 16% at end of first year
Education
Bachelor - Psychology
Bellevue University
Bellevue, NE11.2027
Skills
- Bug identification
- Remote work
- VPN configuration
- Product knowledge
- Application support
- Wireless networking
- Network configuration
- Mobile device support
- System administration
- Advanced troubleshooting
- Support queue management
- Teamwork and collaboration
- Critical thinking
- Problem-solving
Timeline
Technical Support 2
LinkedIn
11.2020 - 02.2024
Operations Team Manager
Walmart Ecommerce
01.2017 - 07.2020
Operations Supervisor
Raising Canes
01.2017 - 01.2018
General Manager
Chipotle Mexican Grill
01.2010 - 01.2017
Bachelor - Psychology
Bellevue University