KHAILIL MOORE
Greenville
Summary
I'm a hardworking and dependable team player who always brings a positive attitude. I learn quickly, stay organized, and take pride in doing every task with care. No matter the challenge, I stay focused and give 100%. I'm motivated, driven, and ready to do my best at any given opportunity.
I am also committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Saferide Health
10.2025 - 03.2026
- Assisted patients and healthcare providers with scheduling and managing non-emergency medical transportation.
- Handled high-volume inbound and outbound calls while maintaining professionalism and empathy.
- Resolved customer issues efficiently, including ride delays, cancellations, and service concerns.
- Verified and updated patient information to ensure accurate and timely transportation services.
- Coordinated with drivers and healthcare facilities to ensure smooth and reliable service.
- Utilized internal software systems to track rides, document interactions, and maintain records.
- Demonstrated strong communication and problem-solving skills in fast-paced environments.
- Maintained compliance with company policies and healthcare privacy standards (HIPAA).
Call Center Service Advocate
Omni Interactions | Oak Street Health
02.2025 - 06.2025
- Delivered high-quality support to patients by handling inbound and outbound calls with professionalism, empathy, and efficiency.
- Scheduled and confirmed medical appointments, explained services, and addressed inquiries about insurance, transportation, and care options.
- Resolved patient issues quickly while maintaining accurate documentation in internal systems (e.g., Salesforce, EMR platforms).
- Collaborated with clinical teams to ensure timely communication and coordinated care across departments.
- Maintained performance metrics including call volume, resolution rate, and patient satisfaction standards.
- Demonstrated excellent verbal communication, problem-solving skills, and a strong understanding of patient-centered care in a high-volume environment.
Customer Service Representative
Family Dollar
10.2024 - 02.2025
- Provided excellent customer service by assisting shoppers, resolving concerns, and ensuring a welcoming store environment.
- Operated cash register, processed sales transactions accurately, and balanced drawer at the end of shifts.
- Restocked merchandise, maintained store cleanliness, and ensured shelves were organized and visually appealing.
- Handled returns, exchanges, and inventory inquiries with professionalism and efficiency.
- Supported daily store operations including opening/closing tasks and maintaining compliance with company policies.
- Demonstrated strong communication and multitasking skills in a fast-paced retail environment.
Education
Diploma -
South Central High School
09-2025
Skills
- Adaptability
- Microsoft Office
- Computer Skills
- Fast Learner
- Customer Service
- Ability to Work Under Pressure
- Communication Skills
- Ability to Work in a Team
- Complex Problem Solving
- Highly Organized
- Critical Thinking
- Strong Communication Skills
- Ability to Multitask
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Payment processing
- Scheduling
- Call management
- Product knowledge
LANGUAGES
English
Native or Bilingual
Japanese
Limited Working
Timeline
Customer Service Representative
Saferide Health
10.2025 - 03.2026
Call Center Service Advocate
Omni Interactions | Oak Street Health
02.2025 - 06.2025
Customer Service Representative
Family Dollar
10.2024 - 02.2025
Diploma -
South Central High School