Khailynn Harden
Bartow
Summary
Dynamic and customer-focused professional with extensive experience in retail. Excelling in customer service and team collaboration. Recognized for exceptional customer service and training new hires, leading to increased customer loyalty. Proficient in cash handling and inventory management, consistently achieving high satisfaction rates and fostering a welcoming environment.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks, Target
Lakeland, FL
10.2025 - 01.2026
- Prepared and served high-quality beverages, adhering to standardized recipes and presentation guidelines.
- Operated espresso machines and grinders, ensuring optimal performance and cleanliness.
- Assisted in training new baristas, fostering a collaborative team environment.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Got two regulars to come in everyday and specifically request for me to make their drinks due to my guaranteed customer satisfaction and expertise.
- Increased sales by 6% due to improved customer surveys and verbal feedback.
Team Member
Target
Orlando, FL
10.2024 - 03.2025
- Maintained cleanliness of dining and kitchen areas, adhering to health regulations.
- Collaborated with team members to streamline order fulfillment processes.
- Adapted quickly to changing menu items and special promotions.
- Trained new employees on operational procedures and customer service expectations.
Crew Member
Trader Joe's
Orlando, FL
09.2023 - 05.2024
- Provided excellent customer service, ensuring a positive shopping experience for all guests.
- Assisted in inventory management, restocking shelves efficiently and maintaining product organization.
- Operated cash registers accurately, processing transactions while adhering to company policies.
- Collaborated with team members to create an inviting store atmosphere through effective merchandising strategies.
- Kept product well rotated and fresh as possible for customers and always made sure to keep everything well stocked and organized.
- Got three shoppers who had never been in Trader Joe’s before to become regulars, and they would always ask for me because they could rely on my knowledge and customer satisfaction.
Guest Service Associate
Target
Orlando, FL
10.2021 - 08.2023
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted with inventory management, ensuring stock levels remained optimal for customer needs.
- Trained new team members on operational procedures and company policies.
- Collaborated with team to maintain a clean and organized sales floor, enhancing shopping experience.
- Became Team Member of the Month two times during my time here and had the most Red Card signups in a month. The total being 118 signups.
Receptionist
Sinceri Senior Living
Port St. Lucie, FL
10.2020 - 06.2021
- Greeted and assisted residents and visitors, ensuring a welcoming environment.
- Managed phone inquiries, directing calls to appropriate staff members efficiently.
- Scheduled appointments and maintained the calendar for management personnel.
- Processed incoming and outgoing mail, ensuring timely delivery of communications.
- Got five families to decide to have their loved ones stay at this facility by letting them know how welcomed, cared for, and loved their family member would be.
Team Member
Arby's Restaurant
Bartow, FL
05.2019 - 08.2020
- Assisted in food preparation, maintaining quality and safety standards.
- Provided excellent customer service, ensuring satisfaction and repeat business.
- Operated point-of-sale system efficiently, handling cash and credit transactions accurately.
- Maintained cleanliness of dining and kitchen areas, adhering to health regulations.
- Boosted the number of sales in three months due to great customer satisfaction and increased positive customer surveys.
Education
High School Diploma -
Bartow Senior High School
Bartow, FL05.2020
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Order taking
- Cash register operation
- Decision-making
- Espresso machine operation
- Excellent memory
- Safe food handling practices
- Food preparation
- Hospitality service expertise
- POS system operation
- Inventory management
- Quality control
- Performance improvement
- New hire training
- Ordering procedures
- Conflict mediation
- Sales expertise
- Cooking
- Verbal and written communication
- Physical stamina
- Hospitality and accommodation
- Solid problem solver
- Organization
- Appointment scheduling
- Answering phones
Timeline
Barista
Starbucks, Target
10.2025 - 01.2026
Team Member
Target
10.2024 - 03.2025
Crew Member
Trader Joe's
09.2023 - 05.2024
Guest Service Associate
Target
10.2021 - 08.2023
Receptionist
Sinceri Senior Living
10.2020 - 06.2021
Team Member
Arby's Restaurant
05.2019 - 08.2020
High School Diploma -
Bartow Senior High School