Khairi Frierson
Portsmouth,VA
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 13-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
9
9
years of professional experience
Work History
Senior Sales Representative/Trainer/Mentor
Verizon Wireless
03.2022 - Current
- Develop and execute sales strategies aimed at expanding the customer base and boosting revenues
- Negotiate transaction terms with clients to optimize profitability
- Analyze sales report data to pinpoint areas for process enhancement
- Resolve client grievances in a timely and professional manner, prioritizing customer satisfaction.
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Developed new territories for expansion, resulting in increased market share.
- Exceeded sales targets consistently by implementing effective sales strategies and techniques.
Licensed Insurance Broker
Liberty Mutual WFH
06.2020 - 03.2022
- Evaluated client data to accurately discern their insurance requirements and risk profiles, subsequently formulating tailored insurance plans to meet individual needs
- Stayed abreast of industry trends and regulatory changes, ensuring the provision of current and comprehensive advice
- Counseled clients on cost-effective strategies, optimizing the balance between affordability and sufficient coverage.
- Streamlined the insurance application process for clients, reducing time spent on paperwork and improving overall efficiency.
- Collaborated with underwriters to negotiate favorable policy terms and rates for clients, ensuring optimal coverage at competitive prices.
- Developed strong relationships with clients, resulting in a high level of trust and repeat business.
- Increased client satisfaction by providing personalized insurance advice and policy recommendations.
Assistant Manager
T-Mobile
06.2015 - 03.2020
- Developed operational strategies that enhanced efficiency and productivity within the organization
- Conducted performance reviews to pinpoint areas of improvement, managing customer service inquiries and complaints swiftly
- Utilized knowledge of company offerings to generate sales leads and identify cross-selling opportunities.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
High School Diploma -
Green Run High School
Virginia Beach, VA06.2008
Skills
- Product and Service Knowledge
- Selling Techniques
- Client Service
- Relationship Selling
- Customer Needs Assessment
- Negotiation Expertise
- Product Knowledge
- Upselling Techniques
- Relationship Building
- Goal-Oriented
Referrals
available upon request
Timeline
Senior Sales Representative/Trainer/Mentor
Verizon Wireless
03.2022 - Current
Licensed Insurance Broker
Liberty Mutual WFH
06.2020 - 03.2022
Assistant Manager
T-Mobile
06.2015 - 03.2020
High School Diploma -
Green Run High School