Summary
Overview
Work History
Education
Certification
References
Languages
Timeline
Generic

Khaldoon Aljaberi

Scottsdale,AZ

Summary

To pursue a dynamic career, to expand and contribute toward the continual improvement and success of your organization. Diligent College Student focused on Computer and networking and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.

Overview

27
27
years of professional experience
1
1
Certification

Work History

IT Field Support

Vanguard Financial
Scottsdale
07.2014 - Current
  • Helping users cross six buildings, with their daily activity by troubleshooting and fixing hardware and software problems on their Laptop, PC and mobile Apps
  • This is encloud re-Imaging Laptop with the right image and reconfigure it for the user before deploying it
  • Support all enterprise software like outlook, lotus notes, and Teams plus more, also part of my job holding training class for the new hire and helping them to login using VPN and RSA to Vanguard system plus fix any problem with their account on training day, also support and fix any problem with conference room system
  • Also support Executive users in AZ and remote
  • Also, as senior tech I train and support the new hire tech.

PC Support Technician Specialist

YPG – TRAX Intl
11.2011 - 07.2014
  • Maintain over 2500 PC and Printers, troubleshoot hardware, software, and network LAN and WAN
  • Setup enterprise Outlook email account
  • Add and remove User to AD and join PC client to right OU
  • Re-Imaging PC with the latest Army Gold Master image using SCCM system
  • Reconfigure hardware, software and server raid
  • Assisting customers onside and over the phone via remote desktop connection
  • Enabling and configuring MF printers for CAC card
  • Add and remove printer to Print Server
  • Install and troubleshoot VPN connection
  • Setup Blackberry account Voice and enterprise outlook email.

Intelligence unit (DOMEX)

(SOSi) Contractor for DOD
01.2004 - 11.2011
  • Support to US operations in Iraq
  • Preform document exploitation from different media Platforms used Windows XP, Windows 7, and Microsoft Office Suite
  • And worked in green zone with Task Force 134
  • Court linguist Cultural Advisor for the Central Criminal Court of Iraq (CCCI), Task force 134, Multi-National Forces Iraq, at the US Embassy in Baghdad, Iraq.

Field Service Engineer

ISA Information System Services, Inc.
01.1998 - 01.2004
  • Fix, upgrade, and maintain all office equipment hardware (mainframe, server, desktop, laptop, printers) onside for the City of Detroit, and Michigan Police network system (LEN).

Field Tech

Johnson Controls, Inc.
Plymouth, MI
01.1997 - 01.1998
  • Maintaining and Troubleshooting the LAN connection between Client and the Main ADF (testing switches, Cables and Batch panel).

Education

Two years of Electronics Computer Technology -

N.I.T
01.1997

Certification

  • A +
  • Network +
  • Security +
  • Storage +
  • CCNA Routing and Switching
  • MCTS – Microsoft Certified Technology Specialist
  • Microsoft MCP Certified

References

All reference upon request.

Languages

Arabic
Professional

Timeline

IT Field Support

Vanguard Financial
07.2014 - Current

PC Support Technician Specialist

YPG – TRAX Intl
11.2011 - 07.2014

Intelligence unit (DOMEX)

(SOSi) Contractor for DOD
01.2004 - 11.2011

Field Service Engineer

ISA Information System Services, Inc.
01.1998 - 01.2004

Field Tech

Johnson Controls, Inc.
01.1997 - 01.1998

Two years of Electronics Computer Technology -

N.I.T
  • A +
  • Network +
  • Security +
  • Storage +
  • CCNA Routing and Switching
  • MCTS – Microsoft Certified Technology Specialist
  • Microsoft MCP Certified

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Khaldoon Aljaberi