Khaled Badran
West,CT
Summary
Versatile Cybersecurity Analyst with over 3 years of hands-on experience in system administration, desktop support, and security compliance. Having earned multiple industry certifications. I am actively looking to bring my blend of IT and security expertise to a forward-thinking team.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Information Technology Specialist
General Technology Group Inc
Shelton, CT
08.2024 - 10.2025
- Investigated and resolved network anomalies using Wireshark, conducting monthly security audits on 50+ deployed devices to ensure compliance with security standards.
- Configured 150+ unique desktops, laptops, and printers, ensuring comprehensive documentation and adherence to all appropriate access controls for each device.
- Led weekly security-focused meetings with a team of 4 members, aligning activities to compliance standards, maintaining current documentation, and prioritizing issue resolution based on criticality.
- Trained junior staff members on support ticketing systems, Active Directory management, and escalation protocols, resulting in reduced ticket resolution time by ensuring consistent onboarding processes.
Desktop Support Engineer
Western Connecticut State University
Danbury, CT
08.2021 - 09.2023
- Provided technical support to over 100 faculty and students daily at the computer center, addressing network access issues and utilizing tools like Active Directory and Microsoft 365.
- Resolved technical issues for 50+ users with Citrix and university applications, escalating complex cases to higher-level support when necessary.
- Conducted bi-weekly checks on 30 lab devices, ensuring all were updated with essential software like antivirus and system patches.
- Documented over 200 incidents and tickets using the ticketing system to ensure accurate tracking and resolution.
Education
Bachelor of Science - Management Information Systems
Western Connecticut State University
Danbury, CT08-2025
Associate of Arts - Liberal Arts
Gateway Community College
New Haven, CT05-2022
Skills
- Desktop troubleshooting
- Network administration
- Windows OS support
- System monitoring tools
- Customer support
- Hardware diagnostics
- Software installation
- Active Directory management
Certification
- CompTIA SecAl+ (exp May, 2029)
- CompTIA Security+ (exp July, 2026)
- CompTIA Network+ (exp July, 2026)
- Microsoft Al Fundamentals
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Intermediate (B1)
Timeline
Information Technology Specialist
General Technology Group Inc
08.2024 - 10.2025
Desktop Support Engineer
Western Connecticut State University
08.2021 - 09.2023
Bachelor of Science - Management Information Systems
Western Connecticut State University
Associate of Arts - Liberal Arts
Gateway Community College