KHALEELAH JOHNSON
Chicago,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Administrator Assistant
Bright Minds Daycare Center
05.2015 - 01.2024
- Facilitated the onboarding process for new employees through orientation sessions and training material distribution.
- Maintained a clean work environment by coordinating office maintenance efforts such as cleaning schedules.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Helped maintain a positive working atmosphere by actively participating in team-building activities organized within the company.
Front End Supervisor
Jewel- Osco
07.2015 - 12.2018
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
Resident Hall Assistant
Illinois College
01.2013 - 05.2014
- Managed resident hall and the safety of more than 200 students
- Developed and implemented social and educational programs for the building and community
- Monitored the entire residence hall over nights and weekends
- Solved more than 60 roommate conflicts in less than 3 months
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Management Student Receptionist
Illinois College
01.2012 - 05.2012
- Answered all important phone calls and relayed messages
- Input all work orders from all over Illinois College Campus for repair
- Organized all files as needed
- Delivered mail to and from the business office
- Opened up / lock up Halls
- Performed weekly duty rounds
Education
Bachelors of Science - Business Management and Organizational leadership and a minor in communications
Illinois College
Jacksonville, IL05.2015
certified fitness instructor
ISSA - International Sports Science Association
Associate of Science - Business Law
Nelson Mandla Metropoltian University
South Africa, Port Elizabeth 11-2014
Skills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Complaint resolution
- Listening skills
- Time management
- Team supervision
- Effective planning
- Goals and performance
- Critical thinking
- Employee training
Languages Skills:
Spanish
Xhosa
Activities:
Legacy Dance Team (Founder/ President) Leadership Program (Member) Cutting Edge (President) Phi Alpha Delta (Member) Homecoming Committee (PR) Theater Productions Mayor Daley Book Club (Member) Kenwood Academy Book Club (President) Yates program (Mentor) One Goal (Mentor)
FOREIGN TRAVEL EXPERIENCE
- Semester Abroad, Nelson Mandela Metropolitan University, Port Elizabeth, South Africa July 2014 - December 2014
- Volunteered care for over 20 sick abandoned infants with an organization called ‘Thasanda’
- Assisted caretakers with feeding, clothing and teaching English to babies and learned to nurture and instill happiness and love into each child
- Built interpersonal relationships with a variety of students from Germany, Scotland, France and Russia
- Provided hands on assistance in the township location by providing clean water for the community
- Learned to adapt to the traditional culture and language of Xhosa through listening and observing
- Developed quick navigational skill in order to travel efficiently through a variety of South African cities
Timeline
Front End Supervisor
Jewel- Osco
07.2015 - 12.2018
Administrator Assistant
Bright Minds Daycare Center
05.2015 - 01.2024
Resident Hall Assistant
Illinois College
01.2013 - 05.2014
Management Student Receptionist
Illinois College
01.2012 - 05.2012
Bachelors of Science - Business Management and Organizational leadership and a minor in communications
Illinois College
certified fitness instructor
ISSA - International Sports Science Association
Associate of Science - Business Law
Nelson Mandla Metropoltian University
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