KHALIA ROBERTS
Houston,TX
Summary
Experienced and detail-oriented mass tort paralegal specializing in intake, with a strong focus on solution-driven case management, seeking opportunities to broaden and diversify my career within the legal field.
Overview
1
1
year of professional experience
Work History
Lead Paralegal
Johnson Law Group
Houston, TX
01.2024 - Current
- Lead Paralegal on two mass tort and product liability claim dockets consisting of 3000+ plaintiffs
- Review a minimum of 50 medical reports per day, to gather documentation to support legal proceedings
- Assist in drafting complaints, plaintiff profile forms and various documents to be served to defendants
- Assist with case filings and document retrieval with various legal platforms, such as PACER and WestLaw.
- Serve as client-attorney liaison, managing high- volume email and phone correspondence, and scheduling
- Maintain and update client files in the database, ensuring timely and accurate record-keeping
- Collaborate with attorneys to develop case strategies and manage client expectations
- Identify potential claims and manage intake process
- Deliver high-quality customer service, addressing client concerns and providing regular case updates
- Train and support legal assistants
- Serve as direct contact to resolve Dual Representation with other attorneys
Medical Billing Assistant
CSRA Inc, GDIT
Menands, New York
2021 - 01.2024
- Reviewed Explanation of Benefits statements from insurers for accuracy against charges submitted to ensure proper reimbursement was received.
- Identified potential coding issues that could lead to denials or underpayments and addressed these issues promptly.
- Applied HIPAA privacy and security regulations while handling patient information.
- Worked collaboratively with team members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Promoted to facilitate training programs to advance staff development, enhance employee knowledge, engagement, satisfaction and performance.
Receptionist
Spa Mirbeau
2020 - 2021
- Routed incoming mail and messages to relevant personnel without delay
- Assisted with onboarding new clients and securing paperwork completion
- Maintained confidentiality of information regarding clients and company
- Confirmed appointments, communicated with clients, and updated client records
Sales Associate
Beauty Target
2019 - 2020
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Maintained up-to-date knowledge of store sales, payment policies and security standards
Education
Certificate - Paralegal Program
University of Houston Downtown
Houston, TX01-2023
Lansingburgh High School
Troy, NYTimeline
Lead Paralegal
Johnson Law Group
01.2024 - Current
Medical Billing Assistant
CSRA Inc, GDIT
2021 - 01.2024
Receptionist
Spa Mirbeau
2020 - 2021
Sales Associate
Beauty Target
2019 - 2020
Certificate - Paralegal Program
University of Houston Downtown
Lansingburgh High School
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