PRISCILA ORELLANA
Goodyear,United States
Summary
Detail oriented experienced bilingual paralegal with extensive experience supporting high volume personal injury pre-litigation and litigation practices. Expertise lies in case management, legal drafting, discovery, medical management, and client communication. Strong leadership background is demonstrated by a proven track record of improving workflow efficiency, adhering to strict court deadlines, and contributing to favorable case outcomes. Renowned for exceptional legal writing, organizational skills, and the ability to manage complex caseloads in fast paced environments.
Overview
2026
2026
years of professional experience
Work History
Lead Paralegal
Premier Injury Law
01.2024 - 11.2025
- Oversaw case management processes to ensure adherence to legal standards and firm policies.
- Streamlined coordination of discovery requests and responses to optimize document handling and production efficiency.
- Guided and developed junior paralegals, enhancing their professional growth and skill set.
- Established organizational systems for case files, enhancing accessibility and retrieval efficiency.
- Executed comprehensive legal research to enhance case strategies.
- Facilitated client and external party communication to ensure clarity throughout case progression.
- Verified accuracy of court filings through meticulous proofreading and editing of all legal documents prior to submission.
- Streamlined attorney workload by implementing meticulous organization of essential documents and conducting thorough legal research.
- Executed comprehensive client intake processes and accurately entered data into company database.
- Managed case progression from intake through demand negotiations to potential litigation escalation.
Case Manager
Rafi Law Group
01.2023 - 10.2024
- Directed case file organization and compliance efforts to meet legal standards and timelines.
- Facilitated effective communication channels between clients, attorneys, and medical providers to enhance case management.
- Executed consistent follow-up communications with clients to ensure recovery progress and obtain required documentation.
- Maintained and updated case files consistently to ensure timely access to critical information for team collaboration.
- Managed monitoring of medical treatment progress to facilitate collaboration among healthcare providers and enhance client outcomes.
- Coordinated interactions among clients, attorneys, insurance companies, and relevant parties to streamline personal injury case management.
- Directed case management processes for multiple clients to guarantee quality service and support.
- Crafted detailed demand packages aimed at supporting negotiation efforts and securing settlements without litigation.
Intake Specialist
Matt Fendon Law Group
06.2022 - 01.2023
- Conducted comprehensive client consultations to gather vital case information and enhance client trust.
- Facilitated effective case management by coordinating with attorneys on comprehensive case file preparation.
- Delivered comprehensive legal insights and assistance to colleagues and clients, ensuring informed choices.
- Coordinated team meetings to facilitate clear communication and prioritize ongoing case discussions, fostering a collaborative work environment.
- Streamlined legal intake procedures to gather essential information, thereby boosting client satisfaction and supporting attorney operations.
- Conducted intake interviews with a focus on exceptional customer service, maintaining confidentiality and securing sensitive client information.
Customer Service Management
Gardner Inc.
11.2021 - 04.2022
- Mentored junior team members to foster skill development and knowledge enhancement in customer service excellence.
- Designed and applied customer service management strategies focused on elevating client satisfaction scores.
- Organized and led workshops and seminars focused on informing staff about industry trends and improving customer service management skills.
- Managed customer phone inquiries to enhance service quality through precise information and actionable solutions.
- Provided assistance to customers regarding product orders and account balances to enhance overall service quality.
- Conducted comprehensive training for new hires on company policies and procedures, ensuring adherence to best practices for exceptional customer service.
- Delivered timely and efficient remote support services to elevate customer satisfaction.
- Provided comprehensive education to customers regarding product and service benefits, clarifying features and responding to questions.
Exercise Physiologist
Residence Club Aviara
Carlsbad, CA
2016 - 2018
- Created customized fitness plans to enhance client health outcomes based on thorough assessments and health histories.
- Guided clients in adopting effective exercise techniques and nutritional strategies to promote health improvement.
- Designed and executed group exercise classes aimed at promoting community involvement and encouraging client motivation.
- Analyzed patient medical histories to establish exercise guidelines and contraindications, ensuring safety during visits.
- Assessed and recorded patient reactions to treatment protocols to inform practitioners and suggest modifications to care plans.
- Provided education to patients on tailored injury prevention strategies and recovery exercises to enhance rehabilitation outcomes.
- Provided personalized massage therapy services aimed at enhancing overall client well-being and tranquility.
- Managed comprehensive client records and treatment plans to facilitate tailored care delivery.
- Fostered client satisfaction and rapport by engaging in effective communication and consistent follow-up practices.
- Delivered customized therapeutic massage sessions aimed at alleviating client-specific issues.
- Guided clients in comprehending massage therapy advantages to enhance self-care practices.
- Assisted chiropractors in delivering treatments aimed at improving patient comfort and satisfaction.
Education
Associate of Science - Paralegal Studies
National Paralegal College
07.2022
Holistic Health / Wellness Studies
Brightwood College
07.2015
Skills
- Case management
- Legal research
- Document preparation
- Client communication
- File organization
- Medical record management
- Intake processes
- Demand package creation
- Customer service excellence
Affiliations
Paralegal Association of Arizona
Languages
Spanish
Full Professional
Timeline
Lead Paralegal
Premier Injury Law
01.2024 - 11.2025
Case Manager
Rafi Law Group
01.2023 - 10.2024
Intake Specialist
Matt Fendon Law Group
06.2022 - 01.2023
Customer Service Management
Gardner Inc.
11.2021 - 04.2022
Exercise Physiologist
Residence Club Aviara
2016 - 2018
Associate of Science - Paralegal Studies
National Paralegal College
Holistic Health / Wellness Studies
Brightwood College