Khaliah Jackson

• Participated in ongoing professional development opportunities to stay current with industry best practices and advancements in ophthalmic technology.
• Collaborated effectively with staff members across various departments to ensure seamless delivery of quality patient care services.
• Provided exceptional customer service while answering phones, scheduling appointments, and addressing patient inquiries or concerns.
• Served as a reliable and knowledgeable resource for patients, providing guidance on appropriate use of medications and eye
• Supported surgical procedures by setting up instruments, calibrating equipment, and providing assistance as needed during

Triaged phone calls from patients and outside contacts

• Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
• Prepared and assisted in laser treatments and minor procedures.
• Measured intraocular pressure using Goldman and Tonopen tonometry process.
• Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
• Identified issues during preliminary exam and addressed concerns with physician.
• Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
• Preforms B-scan A-scan OCT, fundus/stereo, corneal topography, Humphrey Visual field, Fluorescein Angiography/ICG (7field/wide field)
• Experience in Pediatrics, Oculoplastics, Uveitis/Proctor, Cornea, pterygium, Retina, Glaucoma, Neuro-Ophthalmology

• Performed Fluorescein Angiograms using both Fluorescein and Indocyanine Green through a Fundus Retinal Camera Topcon, Spectralis, and Optos
• Proficient in usage of optical coherence tomography scans and fundus imaging Zeiss and Spectralis
• Utilized a variety of ophthalmic tools and scans for diagnostic purposes
• Determined patient's' Intraocular pressures using a handheld tonometry device
• Assisted physicians by taking patient's' Ocular and Systemic History
• Performed refraction for clinical studies
• Prep patients for different tests such as PDT, lasers, assist with Pneumatic Cryo treatments.

• Performed administrative tasks
• Developed a marketing strategy for retail department.

• Responsible for both front office and back office duties preparing charts, obtaining current and prior authorizations, answering phones, scheduling appointments, pretesting, auto refractor, visual fields, ishihara, bilingual insurance, filing, depth perception
• Managed optician functions with checking glasses, frame selection, fitting glasses adjustments, measuring bifocals, trifocals and progressive lenses
• Instructed patients on proper usage of contact lenses
• Measured prescriptions of patients' corrective lenses upon their arrival.