Willem Slooten
San Diego,USA
Summary
Dynamic Pathology Lab Tech 2 at UCSD Health System with expertise in immunohistochemistry and a strong commitment to quality assurance. Proven ability to lead training sessions and enhance team collaboration, ensuring accurate specimen processing and exceptional patient care. Bilingual in English and Spanish, adept at navigating complex medical terminology.
Overview
24
24
years of professional experience
Work History
Hospital Lab Technician
UCSD HEALTH SCIENCES
San Diego, USA
03.2019 - 07.2025
- Accession blood samples for antibody testing
- Epic patient chart updating
- Deliver world class customer service to medical professionals and patients
- Log and register medical supplies
Pathology Lab Tech 2
UCSD Health System
San Diego, USA
03.2014 - 02.2019
- Perform sample request handling, accessioning of tissue sample requests and assist in preparation of samples.
- Receive and file slides and blocks, pulling slides and images for tumor conferences.
- Track samples and tissue materials in department and at other UCSD pathology locations.
- File reports, perform technical tasks in accordance to protocol and reconcile billing reports.
- Directly address physician work orders, both in written form and in person.
Lead Customer Service Rep
Sequenom CMM
San Diego, USA
08.2012 - 12.2013
- Salesforce experience.
- Facilitated staff trainings in the areas of Client Retention, Service/Product Knowledge and Sales Techniques.
- Managed staff in small teams to achieve assigned tasks working as a team.
- Respond to patient and physician inquiries regarding results and specifics of non-invasive prenatal testing.
- Collaborate with business development managers to achieve sales goals, including direct management of staff.
- Monitor specimens from accessioning to processing to delivery of results, insuring their accurate processing.
- Assisted the development, implementation and monitoring of employee and procedural policies.
- Transitioned from customer service representative to senior service representative with efficiency and success.
- Regularly used medical terminology and ICD9 coding to provide exceptional service to clients and partners.
Bilingual Laboratory Client Services Rep
Lab Corp
San Diego, USA
05.2011 - 08.2012
- Attended to Laboratory inquiries regarding specimen results; including data entry and applying testing requirements for multiple specimen collections.
- Managed high call volume of up to 150 calls per day, addressing inquiries by medical professionals.
Bilingual Sales and Service Representative/Supervisor
SBC/AT&T
San Diego, USA
03.2001 - 04.2011
- Assisted customers with billing, product and service inquiries.
- Promoted and sold AT&T services and complimentary products, which included up-selling by employing marketing and customer-centered sales techniques.
- Facilitated staff trainings in the areas of Client Retention, Service/Product Knowledge and Sales Techniques.
Education
Some College (No Degree) - Healthcare Administration
University of Phoenix
San Diego, CASkills
- Physiology and anatomy knowledge
- Immunohistochemistry expertise
- Laboratory experience and techniques
- HIPAA compliance
- Patient care and support
- Medical terminology proficiency
- Hospital experience and operations
- Quality assurance and control
- Clinical laboratory procedures
- Epic system proficiency
- Histology skills
- Specimen collection and processing
- Team collaboration
- Leadership and training development
- Facilitating staff training sessions
- Computer-based and text-based training
- Bilingual in English and Spanish
- Microsoft Word proficiency
- Microsoft Excel proficiency
- Microsoft PowerPoint proficiency
- Accounting software proficiency
Languages
Spanish
Native/ Bilingual
Timeline
Hospital Lab Technician
UCSD HEALTH SCIENCES
03.2019 - 07.2025
Pathology Lab Tech 2
UCSD Health System
03.2014 - 02.2019
Lead Customer Service Rep
Sequenom CMM
08.2012 - 12.2013
Bilingual Laboratory Client Services Rep
Lab Corp
05.2011 - 08.2012
Bilingual Sales and Service Representative/Supervisor
SBC/AT&T
03.2001 - 04.2011
Some College (No Degree) - Healthcare Administration
University of Phoenix
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