Khalicia Caesar
Newark,NJ
Summary
Professional, reliable team player with background in customer service and operations in fast-paced environments. Known for enhancing team collaboration and achieving results through adaptability and effective communication. Skilled in managing inventory, providing excellent customer service, and maintaining clean and safe workspace.
Overview
1
1
year of professional experience
Work History
Customer-service
LF Kearny Supermarket LLC
436 Franklin Ave Nutley Nj
08.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Counselor
Boys & Girls Club Of Union County
1050 Jeannette Ave
07.2024 - 01.2025
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
Education
Associate of Science - Emergency Medical Studies
Union County College
Cranford, NJ06-2028
High School Diploma -
Gateway Academy Charter Highschool
Newark, NJ06-2024
Skills
- Customer service
- Excellent customer service skills
Languages
English
Native or Bilingual
Timeline
Customer-service
LF Kearny Supermarket LLC
08.2024 - Current
Counselor
Boys & Girls Club Of Union County
07.2024 - 01.2025
Associate of Science - Emergency Medical Studies
Union County College
High School Diploma -
Gateway Academy Charter Highschool