Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Khalicia Caesar

Newark,NJ

Summary

Professional, reliable team player with background in customer service and operations in fast-paced environments. Known for enhancing team collaboration and achieving results through adaptability and effective communication. Skilled in managing inventory, providing excellent customer service, and maintaining clean and safe workspace.

Overview

1
1
year of professional experience

Work History

Customer-service

LF Kearny Supermarket LLC
08.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Counselor

Boys & Girls Club Of Union County
07.2024 - 01.2025
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
  • Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.

Education

Associate of Science - Emergency Medical Studies

Union County College
Cranford, NJ
06-2028

High School Diploma -

Gateway Academy Charter Highschool
Newark, NJ
06-2024

Skills

  • Customer service
  • Excellent customer service skills

Languages

English
Native or Bilingual

Timeline

Customer-service

LF Kearny Supermarket LLC
08.2024 - Current

Counselor

Boys & Girls Club Of Union County
07.2024 - 01.2025

Associate of Science - Emergency Medical Studies

Union County College

High School Diploma -

Gateway Academy Charter Highschool

Similar Profiles

CREATE PROFILE
Khalicia Caesar