Veronica Esparza
Mentone,CA
Summary
Dynamic customer service expert with a proven track record at Aldi Warehouse, enhancing brand reputation through exceptional service. Skilled in managing high call volumes and resolving complex issues, I leverage strong supervisory experience and time management to boost customer satisfaction and drive sales growth.
Overview
8
8
years of professional experience
Work History
Customer-service
Aldi Warehouse
02.2020 - Current
- Enhanced customer service skills across organization with targeted training programs.
- Developed strong working relationships with clients, providing exceptional customer service.
- Enhanced brand reputation by delivering exceptional customer service experiences consistently.
- Strengthened client relationships by providing exceptional customer service and support.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Supervised warehouse operations by managing employees during shifts.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
Customer Service Sales Representative
DHL Supply Chain
11.2017 - 12.2019
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Education
High School Diploma -
Redlands East Valley
Redlands, CA06-2006
Skills
- Efficient customer service expert
- Excellent customer service
- Customer Service
- Call center customer service
- Supervisory experience
- Time management
Timeline
Customer-service
Aldi Warehouse
02.2020 - Current
Customer Service Sales Representative
DHL Supply Chain
11.2017 - 12.2019
High School Diploma -
Redlands East Valley
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