Khalid Boughanbour
Melrose,MA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
VIP Traveler Service
Air General
Boston, MA
10.2025 - Current
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Operations Supervisor
ABM Aviation
Boston, MA
01.2025 - 03.2025
- Oversaw daily operations to ensure efficiency and adherence to safety protocols.
- Managed team performance, providing coaching and feedback to enhance productivity.
- Streamlined workflow processes to reduce operational delays and improve service delivery.
- Implemented training programs for new employees, fostering skill development and retention.
FBO Customer Service
Signature Flight Support
Boston
02.2023 - 09.2024
- Supervision of airport ground operations for Private jets.
- Ensured implementation of complete safety and security measures at all airport points at all times.
- Guide the organization of the national aviation board policies and protocols.
- Coordinate airport operational related activities such as terminal operations.
- Supervised flight operations regularly and ensured they operated as per the set schedule.
- Coordinate with Ramp Agent all operations such as fueling, push back, baggage and cabin cleaning.
- Primary customer service for VVIP ensuring that all necessary rules and regulations are incorporated and the VIP.
Senior FBO Flight Coordinator
Gama Aviation
Sharjah
05.2019 - 11.2022
- Supervision of airport ground operations for Private jets.
- Ensured implementation of complete safety and security measures at all airport points at all times.
- Guide the organization of the national aviation board policies and protocols.
- Coordinate airport operational related activities such as terminal operations.
- Supervised flight operations regularly and ensured they operated as per the set schedule.
- Coordinate with Ramp Agent all operations such as fueling, push back, baggage and cabin cleaning.
- Primary customer service for VVIP ensuring that all necessary rules and regulations are incorporated and the VIP.
FBO Flight Coordinator
EXECUJET Middle East
Dubai
03.2013 - 05.2019
- Supervision of airport ground operations for Private jets.
- Ensured implementation of complete safety and security measures at all airport points at all times.
- Guide the organization of the national aviation board policies and protocols.
- Coordinate airport operational related activities such as terminal operations.
- Supervised flight operations regularly and ensured they operated as per the set schedule.
- Coordinate with Ramp Agent all operations such as fueling, push back, baggage and cabin cleaning.
- Primary customer service for VVIP ensures that all necessary rules and regulations are incorporated and the VIP customer request is met in order to provide them with excellent service.
Senior Airport Ticketing Sales Agent
Emirates Airlines
Dubai
11.2010 - 06.2012
- Provide the highest level of service in order to sell Emirates high value airline tickets and to assist premium customers with managing their travel plans specially Skywards Gold and IO members.
- Assist and support junior staff and implement internal sales process improvement initiatives.
- Complying with all legal compliance issues and procedures.
- Achieving sales targets set each month by the senior Sales Management team.
- Set foundations for a high performing team by acting as a role model for staff supporting the business through change acting as a point of contact for escalating issues identified by the business. Work closely with colleagues analyzing complaints and provide suggestions to better client service.
Travel Coordinator
TEKFEN E.S
Casablanca
10.2006 - 09.2010
- Responsible for handling all administrative duties required to make travel arrangements for company employees.
- Maintaining corporate discount agreements with selected carriers.
- Communicating with travelers to ensure convenient travel times, purchasing specific travel arrangements and informing travelers of the final details.
- Book tickets, provide research about destinations, plan trips and advise clients.
- Contact the preferred airline, either via telephone or email and arrange the employee's flight plan, relaying all of the employee's information, including name, contact information and when required, passport information.
Education
Associate Degree - technique of production and sales in tourism and aviation
The Higher International Institute of Tourism of Tangier
Tangier07.2006
College Certificate Program - geographic studies
University Hassan II of Sciences Humaines
Mohammedia06.2004
High School Diploma - undefined
Al Joulane High School
Mohammedia06.2003
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
Languages
Arabic
Native or Bilingual
English
Full Professional
French
Full Professional
Spanish
Limited Working
Turkish
Elementary
Timeline
VIP Traveler Service
Air General
10.2025 - Current
Operations Supervisor
ABM Aviation
01.2025 - 03.2025
FBO Customer Service
Signature Flight Support
02.2023 - 09.2024
Senior FBO Flight Coordinator
Gama Aviation
05.2019 - 11.2022
FBO Flight Coordinator
EXECUJET Middle East
03.2013 - 05.2019
Senior Airport Ticketing Sales Agent
Emirates Airlines
11.2010 - 06.2012
Travel Coordinator
TEKFEN E.S
10.2006 - 09.2010
College Certificate Program - geographic studies
University Hassan II of Sciences Humaines
High School Diploma - undefined
Al Joulane High School
Associate Degree - technique of production and sales in tourism and aviation
The Higher International Institute of Tourism of Tangier