Dreshawn Jones
Zephyrhills,FL
Summary
I have practiced coding online using languages such as JavaScript, CSS, and a little bit of Python (not much). I'm trying to look for jobs to kick-start my field! Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Remote - VIP Customer Relations
Sentry Management Solutions
New York, NY
02.2026 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Provided exceptional customer support across multiple channels, enhancing overall customer satisfaction.
- Resolved customer inquiries efficiently via phone, ensuring high satisfaction levels.
- Managed escalated issues by providing effective solutions, resulting in increased customer retention rates.
Barista
Starbucks
Zephyrhills, FL
12.2023 - 02.2026
- After a full year of working here, I have gained much experience with sales, customer service, and fast-paced environments.
- Maintained cleanliness and organization of workstations and common areas.
- Managed cash register operations, ensuring accurate transactions and customer satisfaction.
- Assisted in inventory management, tracking supplies, and placing orders as needed.
- Implemented process improvements that enhanced service speed during peak hours.
Education
Associate's degree - Computer Science
Pasco-Hernando Community College
Zephyrhills, FL04-2026
Skills
- Computer Science
- Computer networking
- Computer hardware
- Blueprint reading
- Microsoft PowerPoint
- Microsoft Excel
- Manual handling
- Wireframing
- Ability to follow instructions
- Mechanical knowledge
- Heavy lifting
- Power tools
- Appliance repair
- Computer skills
- Remote access software
- QuickBooks
- Customer support
- Hand tools
- Web design
- Data visualization software proficiency
- Phone triage
- Graphic design
- Communication skills
- Negotiation
- Friendly, positive attitude
- Teamwork and collaboration
- Multitasking
Certification
- Driver's License
- Life & Health Insurance License
Languages
English
Timeline
Remote - VIP Customer Relations
Sentry Management Solutions
02.2026 - Current
Barista
Starbucks
12.2023 - 02.2026
Associate's degree - Computer Science
Pasco-Hernando Community College