Khalid Challenger
The Bronx,NY
Summary
Knowledgeable Systems Analyst with history of progressive leadership and project management. Gathers requirements, develops use cases and delivers key initiatives. Aligns teams and drive collaboration and cohesion to complete projects on time and within budget.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Systems Analyst
AGIO
07.2023 - Current
- Work collaboratively across teams to support clients in a way that minimizes friction
- Provide thoughtful advice on technology strategy to Client Technology Managers
- Project work including racking and stacking, workstation deployments etc
- Performed design, implementation and upgrades of information systems to meet the business and user needs
- Established best practices for scalability, supportability, ease of maintenance and system performance
- Deployed, maintained and troubleshooted core business applications including application servers, associated hardware and databases
Technical Support Analyst
FIT Technologies
09.2021 - 07.2023
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Translated complex technical issues into digestible language for non-technical users
- Developed and maintained incident response protocols to mitigate damage and liability during security breaches
- Maintained inventory logs and Managed access to secured accounts
- Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack
- Monitored, granted and revoked facility access via CDVI key fob software
IT Field Technician
Essen Medical
01.2020 - 09.2021
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Configured hardware, devices and software to set up workstations for employees
- Recommend improvements in security systems and procedures
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Conducted security audits to identify vulnerabilities
- Removed malware, ransomware and other threats from laptops and desktop systems.
IT Manager
Fever Tropical Cuisine
01.2017 - 01.2021
- Overseeing 3 locations for PC maintenance, Network, switches, printer and router issues
- Implemented procedures for architecture, designing, support, and maintenance of Active
- Directory products and IT infrastructure projects
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies
- Monitored confidential company data and mitigated hacking through network systems updates
- Providing front-line diagnosis and support for all information services and requests for services
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
Education
ACE Institute of Technology
Queens, New York01.2020
A.A.S - Computer Science
Westchester Community College
Valhalla, New York05.2017
Skills
- TECHNICAL SKILLS
- Proficient:
- Configuring & Mounting wireless Access Point and Network Racks, Fiber optic cable
- Splicing, Conducted virus /adware removals
- Knowledgeable: Power Shell, Network Security, Active Directory, CDVI, Azure Active
- Directory, Firewalls, OSINT, Linux, Risk Management Frameworks
Certification
CompTIA Security+
LAN & WAN Administration
Timeline
Systems Analyst
AGIO
07.2023 - Current
Technical Support Analyst
FIT Technologies
09.2021 - 07.2023
IT Field Technician
Essen Medical
01.2020 - 09.2021
IT Manager
Fever Tropical Cuisine
01.2017 - 01.2021
ACE Institute of Technology
A.A.S - Computer Science
Westchester Community College
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