Reservations and ticketing
Khalid Mseis
Ticketing & Reservation Senior Manager
Amman
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced ticketing & reservation with over 15 years of experience in hotel, ticketing booking and supply chain. Excellent reputation for resolving problems and improving client's satisfaction.
Overview
20
20
years of professional experience
22
22
years of post-secondary education
Work History
Senior Ticketing & Reservation Officer
Royal Hashemite Court
Amman
07.2009 - Current
- Actively listened to requests, confirming full understanding before addressing concerns.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed team communications and information for meetings.
- Carried out day-to-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
Show Room Manager
Al Tayer Group
Dubai
11.2002 - 10.2007
- Supervised inventory and placed orders to replenish low running supplies.
- Provided prompt, courteous service to every individual entering showroom.
- Determined key details for showroom light fixtures, flooring and accessories.
- Generated personal sales to meet or exceed established sales goals.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Travel Consultant
Travel Center
Qatar
03.1999 - 12.1999
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Maintained and updated corporate traveler profiles with current information.
Cargo Sales & Reservation Officer
Singapore Airlines
Amman
04.1998 - 03.1999
- Used Microsoft Word and other software tools to create documents and other communications.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Maintained energy and enthusiasm in fast-paced environment.
- Carried out day-to-day duties accurately and efficiently.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Prepared variety of different written communications, reports and documents.
Education
High School Diploma -
Bishops School
Amman, Jordan 09.1975 - 05.1993
Bachelor of Arts - Tourism And Travel Management
Russian State University of Tourism And Service
Russia 06.1994 - 06.1998
Skills
Support ticketing systems
Ticketing System Oversight
Flexible and Adaptable
MS Office
Attention to Detail
Timeline
Senior Ticketing & Reservation Officer
Royal Hashemite Court
07.2009 - Current
Show Room Manager
Al Tayer Group
11.2002 - 10.2007
Travel Consultant
Travel Center
03.1999 - 12.1999
Cargo Sales & Reservation Officer
Singapore Airlines
04.1998 - 03.1999
Bachelor of Arts - Tourism And Travel Management
Russian State University of Tourism And Service
06.1994 - 06.1998
High School Diploma -
Bishops School
09.1975 - 05.1993
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