KHALIDAH ABDUL-RAHIM
Brooklyn,NY
Summary
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.
Overview
16
16
years of professional experience
Work History
FABRICATION LAB TECHNICIAN
Middle Village Preparatory Charter School
Queens , NY
2021.10 - 2022.06
- Train and develop curriculum for 3D Printing & Scanning, Virtual Reality, Augmented Reality, Mix Reality, Laser Cutting, CNC Routing, Electronics, and Machine Shop Equipment
- Used computers, audio-visual aids, and other equipment and materials to supplement presentations
- Provided students with in-depth fabrication education covering graphic design, digital fabrication, and mixed reality skills
- Test and evaluate student progress to determine effectiveness and impact of teaching methods, materials, and projects
- Develop curricula and course syllabi covering required subject areas and promote student knowledge
- Provide all technical support needed by students and staff
- Processed software and hardware by coordinating user setups, installations, and upgrades.
- Planned and implemented curriculum to teach up-to-date technology to 150 students
Paraprofessional
NEW YORK CITY DEPARTMENT OF EDUCATION
Brooklyn , NY
2016.11 - 2021.10
- Incorporated technology-based curriculum into classrooms to maximize student progress and understanding of course material
- Built and expanded knowledge of IT trends by attending professional events, including workshops, seminars, and conferences
- Assisted call-ins or live chat with technical difficulties
- Assisted with communication devices and programming
- Organized and provide school-based workshops to support remote learning services at home
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery
- Trained and Conduct small groups and individual classroom activities with students based on differentiated learning needs
- Tailored lesson plans for 5 students with emotional and cognitive disabilities
Literacy Specialist
New York Edge Sports and Arts Foundation
Brooklyn , NY
2016.09 - 2021.09
- Integrated technology such as SMART Boards into classrooms as instructional tools
- Collaborated with site Director to support front-line staff in delivery of literacy-based curricula and thematic projects
- Provided principles and practices of current educational trends in literacy curriculum to educators to establish and maintain effective working relationships with students, families, and school partners including school administration
- Managed over twenty-five students per day
- Guided teachers to collect and analyze data and developed action plans in response to determined student needs.
- Conducted ongoing evaluations of literacy improvement action and communicated results to teachers and administrators.
- Maintained 95% pass rate for courses
Help Desk Technician
MTA Bridges And Tunnels
New York , NY
2004.09 - 2010.06
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Installed, modified, and repaired software and hardware to resolve technical issues
- Configured hardware and granted system permissions to new employees
- Trained and supported end-users with software, hardware, and network standards and use processes
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Retained existing clients and developed 20 new accounts by extending high-quality and efficient support service
Education
Bachelor of Technology - Computer Information Systems
New York City College of Technology
2021
Skills
- Application Configuration
- Hardware and Software Repair
- Network Infrastructure Administration
- Tracking and Documentation
- Infrastructure Change
- Help Desk Support
Technical Skills
- VMware ESXi and VCenter
- Microsoft Hyper-V
- Cisco Routers, Switches, and ASA Firewalls
- HTML
- Virtual Desktop Infrastructure Build
- Troubleshooting and Diagnostics
- End-user Support & Risk analysis
- Microsoft Active Directory Services and Group Policy
- Mac OS
- Computer programming (SQL, Java)
Timeline
FABRICATION LAB TECHNICIAN
Middle Village Preparatory Charter School
2021.10 - 2022.06
Paraprofessional
NEW YORK CITY DEPARTMENT OF EDUCATION
2016.11 - 2021.10
Literacy Specialist
New York Edge Sports and Arts Foundation
2016.09 - 2021.09
Help Desk Technician
MTA Bridges And Tunnels
2004.09 - 2010.06
Bachelor of Technology - Computer Information Systems
New York City College of Technology
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