Khalidah Abdullah
York,SC
Summary
Dynamic HR Administrator with proven expertise at Beloved Home Health, adept at automating processes to enhance efficiency. Skilled in grievance procedures and internal communications, I excel in fostering positive employee relations while ensuring accurate record-keeping. My empathetic approach and strong organizational skills have consistently improved workplace satisfaction and operational effectiveness.
Overview
5
5
years of professional experience
Work History
HR Administrator
Beloved Home Health
01.2023 - 05.2023
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Reduced time spent on administrative tasks by automating key processes.
- Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
Remote Customer Service Representative
Afni
10.2021 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Office Assistant
Lonestar Community College North Harris
10.2018 - 05.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Cashier
Whatabuger
02.2018 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor Of Liberal Arts - Cultural Anthropology
University of Houston
Houston, TXAssociate Degree -
Lonestar Community College
Houston, TX05.2020
High School Diploma -
Darul Aqram North
Houston, TX05.2018
Skills
- Grievance procedures
- Human resources information systems
- Background checks coordination
- Internal communications
- Compensation analysis
- Staff scheduling
- Exit interviews management
Timeline
HR Administrator
Beloved Home Health
01.2023 - 05.2023
Remote Customer Service Representative
Afni
10.2021 - 06.2022
Office Assistant
Lonestar Community College North Harris
10.2018 - 05.2020
Cashier
Whatabuger
02.2018 - 09.2018
Bachelor Of Liberal Arts - Cultural Anthropology
University of Houston
Associate Degree -
Lonestar Community College
High School Diploma -
Darul Aqram North