Khalief Johnson
Los Angeles,US
Summary
Professional with extensive experience in hospitality, adept at managing front desk operations and administrative tasks. Recognized for delivering exceptional customer service and resolving issues efficiently. Proven ability to handle high volume calls and schedule appointments, enhancing guest satisfaction and operational productivity. Strong multitasking, problem-solving, and communication skills contribute to effective team collaboration and service excellence.
Overview
7
7
years of professional experience
Work History
Front Desk Staff
Planet Fitness
Inglewood, CA
12.2023 - Current
- Upscaled customer service through personalized greetings and attentive care.
- Ensured smooth guest interactions for optimal satisfaction.
- Increased front desk staffing efficiency during peak hours to enhance operations.
- Maintained daily reports to track front desk activities and metrics.
- Provided detailed information on company policies to guests.
- Enhanced guest loyalty by offering tailored services.
- Upsold additional services to improve revenue streams.
Hospitality Ambassador
Delta One
Los Angeles, US
08.2023 - Current
- Delivered premium service to ensure extraordinary guest experiences for every delegate.
- Executed training on personalized guest engagement to elevate service quality.
- Provided detailed itineraries for elite clientele, enhancing overall satisfaction.
- Built long-term relationships with high-profile clients through exceptional hospitality services.
Teacher's Assistant/Tutor
HeyTutor
Los Angeles, California
01.2022 - 01.2025
- Developed personalized learning plans for diverse student needs.
- Facilitated engaging tutoring sessions in various subjects to reinforce key concepts.
- Monitored student progress and provided constructive feedback to educators.
- Collaborated with teachers to adapt lessons for different learning styles.
- Established positive relationships with students, parents, and school staff.
- Organized classroom supplies, maintaining a tidy and conducive learning environment.
- Supervised activities, participating actively with children to enhance engagement.
- Implemented educational games to promote mastery of essential skills.
Server/Hostess/Line Chef
The Cheesecake Factory
Santa Monica, CA
04.2018 - 03.2021
- Achieved excellent guest satisfaction through warm service and attention to needs.
- Responded efficiently to inquiries and complaints, maintaining professionalism at all times.
- Ensured on-time service by coordinating effectively with kitchen and support staff.
- Delivered food and beverages accurately and promptly to enhance dining experience.
- Communicated clearly with hosts, bussers, and kitchen staff to streamline operations.
- Displayed enthusiasm for restaurant menu, recommending specials to boost sales.
- Maintained a welcoming atmosphere through consistent cleanliness and organization.
- Managed full tables while providing exceptional customer service during peak hours.
Education
High School Diploma -
Pathways LA
Los Angeles, CA05-2019
Skills
- Client relations and engagement
- Reception operations
- Customer relationship management proficiency
- Data reporting
- Sales enhancement strategies
- Dispute resolution
- Analytical problem solving
- Communication effectiveness
- Collaborative teamwork
- Service excellence in customer support
- Sales acumen
- Educational classroom management
- Primary education expertise
- Student involvement
References
References available upon request.
Timeline
Front Desk Staff
Planet Fitness
12.2023 - Current
Hospitality Ambassador
Delta One
08.2023 - Current
Teacher's Assistant/Tutor
HeyTutor
01.2022 - 01.2025
Server/Hostess/Line Chef
The Cheesecake Factory
04.2018 - 03.2021
High School Diploma -
Pathways LA