Khalil Cherqaoui
Long Island City,NY
Summary
Manager with 10 years of experience working for the Disney world Resort and parks and a passion for travel. Recognized for outstanding leadership and communication skills obtaining a reputation for being a manager that is both authentic and caring. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Honest and knowledgeable, understanding but also firm! Hard worker, dedicated and motivated to achieve goals to grow and to know.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dining Room Manager
The Walt Disney Company
Orlando, FL
01.2017 - 03.2022
- Assisted Director of Restaurant Operations and Senior Restaurant Manager in running of daily operations.
- Acquired a Food Service and Sanitation License as well as Responsible Serving of Food and Alcohol Training.
- Assisted in developing a series of job descriptions for hiring seasonal workers.
- Hold restaurant team accountable for consistently delivering excellent guest service and food quality in compliance with procedures and food safety requirements.
- Maintained a neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
- Designed overall floorplans and coordinated modifications for events and special reservations.
Bar Manager
EPCOT International
Orlando, FL
03.2015 - 11.2017
- Supervised employees to ensure quality of products as shift leader Supervised and coordinated delivery and inventory of goods Prepared food products
- Managed a crew of 3 to 12 Balance Safe Bank deposits Open and close the store
- Trained and mentored new employees and shift leaders on company policies and procedures Managed and did scheduling for multiple personnel.
- Interacted with guests in order to obtain feedback on product quality and service levels; effectively responding to any problems.
- Interacted extensively with Crew members to help them achieve development goals.
Assistant Manager
Universal Studios
Orlando, FL
01.2014 - 10.2015
- Ensured a clean dining room, lobby and service area, as well as an organized inventory.
- Inspected prepared food to insure that it met quality and quantity standards Ensured quality and accuracy in food preparation.
- Handled any customer complaints in a timely fashion to ensure customer retention.
- Analyzed and planned restaurant sales levels of profit.
- Monitored key financial indicators such as profit and loss, labor management, and other cost control methods.
- Hire, train, mentor staff for menu knowledge, upselling, increasing guest check average, excellent guest service.
Education
Master of Arts - International Relations And Government
Regent University
Virginia Beach, VA12.2022
Master of Arts - Business Administration And Management
University of Jean Monnet
Saint Etienne 10.2013
BBA - International Business Administrations
University of Quebec in Chicoutimi
Quebec, Canada 10.2012
Skills
- Customer Service
- Service Areas
- Daily Operations
- Special Events
- Safety Procedures
- Strategic thinking
- Verbal and presentation skills
- Project management
- Sales Goals
- Menu Planning
- Restaurant Operations
Certification
- Certificate in Global Governance from the International Business Management Institute located in Berlin .Germany
Languages
Portuguese
Full Professional
French
Full Professional
Arabic
Full Professional
English
Native or Bilingual
Timeline
Dining Room Manager
The Walt Disney Company
01.2017 - 03.2022
Bar Manager
EPCOT International
03.2015 - 11.2017
Assistant Manager
Universal Studios
01.2014 - 10.2015
Master of Arts - International Relations And Government
Regent University
Master of Arts - Business Administration And Management
University of Jean Monnet
BBA - International Business Administrations
University of Quebec in Chicoutimi