Khalil Cotton
best of the batch
Pittsburgh,PA
1
Language
2
years of professional experience
Detail-oriented Cyber Security student at Slippery Rock with hands-on experience in customer service and team supervision. Developed lesson plans and led groups of up to 20, ensuring productivity and quality in various roles. Pursuing entry-level Cybersecurity or Operational Support positions to leverage teamwork and strong work ethic for impactful contributions.
Work History
camp counselor / teacher
1 Year 3 Months- Supervised and mentored groups of up to 20 campers aged 7-12, fostering a safe, inclusive environment and promoting positive daily routines.
- Supervised and mentored groups of up to 20 campers aged 7-12, ensuring a safe, inclusive environment and positive daily routines.
- Managed behavior and resolved conflicts using positive reinforcement techniques, enhancing group cohesion and minimizing disruptions.
- Coordinated with parents and camp staff on camper progress, logistics, and special needs; adhered to all safety and emergency procedures.
Fulfillment
3 Months- Executed order fulfillment tasks including picking, packing, scanning, and staging to ensure efficient warehouse operations.
- Consistently met productivity and quality targets while following all safety and operational procedures.
- Worked with teammates to achieve daily throughput goals, conducted inventory counts, and maintained organized work areas.
Customer service
1 Year 3 Months- Provided professional customer support via phone and email, resolving inquiries and issues promptly while maintaining accurate records in CRM systems.
- Processed billing, updated accounts, and managed basic claims while escalating complex cases to ensure timely resolutions.
- Upheld high customer service standards and ensured compliance with company policies; implemented process improvements and trained new team members to enhance service quality.
Education
High School Diploma - cyber security
- Expected graduation: May 2028.
- Varsity football player – developed teamwork, discipline, and time management while balancing athletics with coursework.
high school diploma - Cyber Security
Played football and basketball – developed leadership, teamwork, and time-management skills while maintaining strong academic performance.
Skills
Child supervision
hands-on experience
Conflict resolution and mediation
Positive engagement
Positive engagement techniques
Youth mentorship
Customer service
Creativity and energy
Safety training
Relationship development
Emergency preparedness
Conflict resolution
COURSES
Languages
English
Timeline
Fulfillment
Amazon
11.2025 - 02.2026Read More
camp counselor / teacher
best of the batch
05.2025 - 08.2026Read More
Customer service
willis tower watson
08.2024 - 11.2025Read More
penn hills high school
high school diploma from Cyber Security
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slippery rock
High School Diploma from cyber security
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