Khalil Hooper

Job Title: Fleet Shop Assistant

Department: Fleet Maintenance

Reports To: Fleet Manager/ Parts warehouse manager

The Fleet Shop Assistant provides essential support to the fleet maintenance operations by assisting mechanics and technicians with various tasks, maintaining shop cleanliness and organization, and ensuring the efficient flow of parts and supplies. This role is crucial for keeping the fleet in optimal working condition and minimizing downtime.

Vehicle Maintenance Support:

• Perform basic vehicle inspections and checks.
• Wash and detail vehicles as required.
• Assist with moving vehicles between the shop and storage yard, and job sites.
• Assist with minor repairs such as flat tires and battery replacement.
• Use powered hand tools to upfit new trucks with basic equipment needed for job sites which consist of Air compressors, Hose reels, Water tanks, Tool boxes, Generators, Vise Mounts, Shovel racks, and cages for propane tanks.
• Performed electrical work to power sprayer on water tank which included soldering and mounting of power switch.
• Tested and serviced equipment to make sure everything is in working order or replaced parts upon request.
• Prepped vehicles for auction which includes the removal of all equipment, tools, and company logos.

Parts and Inventory Management:

• Assist with receiving and inspecting incoming tools and equipment using a forklift to unload pallets from tractor trailers.
• Stocked tools in parts warehouse and maintained accurate inventory records.
• Delivered tools and equipment to different job sites per request.
• Stockpiled trucks with tools based on newly assigned drivers position
• Refurbished basic hand tools after they are returned
• Organized shelves to remove slow moving items and add new merchandise.

Shop Maintenance and Organization:

• Maintain a clean and organized work environment, including sweeping, mopping, and disposing of waste.
• Organize and stock equipment and supplies in designated areas.
• Keep trucks organized in designated area
• Make sure wash bay is clean and organized at the end of every shift
• Assist with different projects around fleet yard per fleet managers request

Safety Compliance:

• Adhere to all safety regulations and procedures.
• Use personal protective equipment (PPE) as required.
• Report any safety hazards or incidents to the supervisor.
• Maintain a safe work environment.

Job Title: Service Driver

Department: Driver

Reports To: General Manager/ Warehouse manager

The service Driver role is responsible for delivering product to customers in a timely, Efficient manner while maintaining a professional appearance and provide excellent customer service. This position is also cross trained in all warehouse functions and duties.

Route Driver:

• Navigated through various routes using GPS technology while adhering to local traffic laws, ensuring timely deliveries without incident.
• Experience in driving 18-26 ft box trucks and sprinter vans
• Collaborated with dispatchers to ensure accurate scheduling of pickups and drop-offs, resulting in higher customer satisfaction rates.
• Assisted customers with loading and unloading material, demonstrating exceptional customer service skills.
• Maintained a clean and safe vehicle, ensuring optimal performance and safety for passengers and cargo.
• Attended regular safety training sessions to remain up-to-date on industry best practices related to driving techniques and hazard recognition.
• Adapted to changing client needs by adjusting routes and schedules as necessary, maintaining flexibility in a dynamic work environment.
• Excellent communication skills, both verbal and written.
• Addressed any customer concerns promptly and professionally, fostering trust between the company and its clientele.
• Completed accurate logbooks detailing daily activities for record-keeping purposes as required by company policy or government regulations.
• Operated delivery vehicles safely and efficiently.
• Completed daily pre- and post-trip vehicle inspections.
• Processed customer payments and kept accurate financial records. Includes accepting cash and checks and storing them in lockbox.
• Processed customer signatures on handheld device.
• Reported any and all issues to the dispatcher or warehouse manager.

Warehouse functions:

• Loaded, unloaded, and moved material to a from delivery trucks from dock bays.
• Consistently lifted materials weighing as much as 80 pounds.
• Operated various types of warehouse equipment safely, adhering to all relevant guidelines and protocols.
• Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
• Drove forklifts, pallet jacks, cherry pickers and other equipment to move materials.
• Assisted with will call which included order picking, and heavy material handling.
• Used a handheld scanner to scan work orders and materials.
• Performed putaways using a stand up and clamping forklift
• Worked well in a team setting, providing support and guidance.

Warehouse Saftey:

• Conduct regular inspections of equipment, machinery, and the warehouse environment to identify and address potential hazards
• Inspect forklift harness daily and complete checklist
• Utilized forklift horns when maneuvering around corners to avoid any collisions and accidents
• Practiced proper lifting techniques
• Reported any damaged equipment or bins to warehouse manager.
• Wore appropriate PPE everyday

Job Title: Car Detailer/ Lot attendant

Department: Service department/ Sales department

Reports To: Service Manager/ Sales manager

During my tenure at Coggin Nissan I was worked as car detailer for the service department for the first 4 and a half years. After that I was transferred to the sales department where I worked as a lot attendant working closely with the inventory specialist to maintain the dealerships appearance and daily operations.

Car Detailer:

• Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
• Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
• Washed, waxed, and buffed vehicle bodies for professional shine.
• Provided exceptional customer service and addressed customer inquiries.
• Maintained car detailing equipment and supplies in optimal condition for daily demands.
• Vacuumed interiors of vehicles to remove dirt and debris.
• Achieved superior results through meticulous attention to detail in all aspects of car detailing.
• Washed cars and trucks daily for service department.
• Refilled gas tanks and documented fluid levels.
• Applied paint protection and windex applications to windshield upon request.
• Restored headlights to improve night vision and vehicle aesthetics with specialized cleaning techniques.
• Developed checklist for quality control, ensuring every vehicle met high standards before delivery.
• Utilized high-pressure washers to clean vehicles and equipment.
• Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.

Lot Attendant:

• Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
• Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
• Used computer software to add and remove vehicles and assign key fobs to every vehicle on the lot
• Created barcode stickers for every vehicle in inventory to keep accurate recording of all vehicles.
• Checked in all new vehicles from transport and inspected all vehicles for damage
• Assisted sales department with dealer trades and pickup drop off from different vendors
• Contributed to a professional atmosphere through courteous communication with customers, staff, and vendors.
• Followed safety protocols for personal, guest and automobile safety.
• Increased efficiency of dealership operations by coordinating the movement and organization of inventory on the lot.
• Maintained open communication with management regarding potential improvements to lot organization or processes, contributing to continuous improvement efforts.
• Managed inventory of vehicles on the lot, updating records and coordinating with sales staff.
• Used handheld scanner to keep track of all vehicles in inventory.
• Maintain a professional appearance
• Utilized fuel card to maintain fuel in used vehicles
• Reported all suspicious activity to sales managers