Khalil Li
Rochester,NY
Summary
Organized Server/Manager with extensive hospitality experience and proven history of cultivating top-level service. Empowering leader brings excellent communication skills and commitment to employee wellness. Manages high-performing teams with collaborative support and emotional intelligence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender/Server
Jeremiah's Tavern
Rochester, NY
10.2023 - Current
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
Bartender
The Daily Refresher
Rochester, New York
02.2023 - 03.2024
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Assisted in cocktail menu creation based on season and available ingredients
Server/Bar Manager
The Grayson
New York City, NY
03.2015 - 02.2023
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Upsold customers from shelf to premium brands to help boost sales.
- Balanced daily registers and generated sales reports.
- Planned and coordinated special events to boost customer numbers and profits.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Provided exceptional service to high volume of daily customers.
Education
High School Diploma -
St. Benedict's Prep
Newark, NJ06.2014
Skills
- Anticipating guest needs
- Suggestive selling
- Safe serving knowledge
- Outstanding customer service
- Balancing the cash register
- Outgoing personality
Certification
TIPS Certified
Timeline
Bartender/Server
Jeremiah's Tavern
10.2023 - Current
Bartender
The Daily Refresher
02.2023 - 03.2024
Server/Bar Manager
The Grayson
03.2015 - 02.2023
High School Diploma -
St. Benedict's Prep