Summary
Overview
Work History
Education
Skills
Training courses
Timeline
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Khalil Masad

Shrewsbury,MA

Summary

Highly-motivated employee with desire to take on new challenge's, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. safety protocols and general maintenance. Good experience with electrical systems and exterior and interior lighting system repair.

Overview

18
18
years of professional experience

Work History

Transportation Associate

Amazon
Northborough, MA
11.2021 - Current
  • Assisted in the development of transportation plans to ensure efficient delivery of goods and services.
  • Organized and monitored shipments to ensure they were delivered on time and within budget.
  • Maintained records of all incoming and outgoing shipments, including tracking numbers, weights, costs, and other related data.
  • Adhere to company rules and regulations and make safety a priority at all times.
  • Perform various functions within the yard, support site operations teams, internal transportation field teams, and external carriers, as needed, to ensure all trailers arrive and depart on time with zero defects and to maintain workflow for buildings.

Acting Manager

Zain
03.2012 - 05.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.

Consumer Sales Representative

Zain Telecommunications
03.2008 - 02.2012
  • Greeted customers and provided product information.
  • Assisted customers with selecting appropriate products for their needs.
  • Demonstrated product features to customers and answered questions.
  • Resolved customer complaints promptly and professionally.
  • Utilized digital marketing tools such as websites or social media platforms to advertise products and services.
  • Collaborated with other departments within the organization to achieve common goals.
  • Anticipated clients' needs to close high volume of sales and consistently exceed targets.

Service Technician

Al kontor
06.2006 - 04.2008
  • Installs and tests products to make sure they work correctly.
  • Follows installation and operation manuals.
  • Responds to service requests and repairs products.
  • Uses diagnostic tools to determine repair plans.
  • Teaches customers how to use their products.
  • Escalates issues to managers promptly.
  • Knows how to use the necessary tools and equipment.
  • Writes service reports after every appointment.
  • Collaborates with managers and other service technicians.
  • Follows all company policies and procedures.
  • Adheres to safety regulations and industry standards.
  • Operated power tools such as drills and saws safely while completing projects.
  • Utilized ladders safely while performing tasks at heights above ground level.

Education

Bachelor of Accounting -

Petra University
Northborough, MA
10-2006

Skills

  • Excellent Command of using MS-Office application
  • Excellent Problem solving
  • Negotiating and influence skills
  • Remain current on product developments and trends
  • A strong believer in “Team work “concept

Training courses

  • Introduction to Mechatronics.
  • Data and Broadband service training.
  • ETTH and FTTH installation.
  • HSPA+ phase 3.

Timeline

Transportation Associate

Amazon
11.2021 - Current

Acting Manager

Zain
03.2012 - 05.2020

Consumer Sales Representative

Zain Telecommunications
03.2008 - 02.2012

Service Technician

Al kontor
06.2006 - 04.2008

Bachelor of Accounting -

Petra University

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Khalil Masad