Khalil Thomas
St Louis,MO
Summary
Dedicated professional with strong customer service and electronic banking skills. Experienced in managing operations and resolving issues efficiently to enhance customer satisfaction.
Overview
9
9
years of professional experience
Work History
Parking Ambassador
St. Louis Parking
St Louis, MO
06.2025 - Current
- Managed parking operations to ensure optimal space utilization and customer satisfaction.
- Provided assistance to drivers, directing them to available parking spots efficiently.
- Monitored parking areas for compliance with regulations and reported violations promptly.
- Addressed customer complaints promptly and professionally, fostering positive relationships with patrons.
Electronic Banking Client Service Officer
Enterprise Bank & Trust
Clayton, Mo
06.2021 - Current
- Respond to heavy call volumes, addressing all customer needs or issues
- Respond to email and online banking message inquiries
- Assist clients with any and all online banking needs including Treasury Management product support
- Assist clients with processing ACH transactions, Wires, P2P payments, Bill Payment, Positive Pay, Remote Deposits, Debit Card Inquiries, and Transaction Disputes
- Respond to and address various system technical issues
- Other duties as assigned
Member Service Representative
Saint Louis Community Credit Union
St Louis, MO
08.2017 - 06.2021
- Provided exceptional member service by addressing inquiries and resolving issues efficiently.
- Processed member transactions accurately, ensuring compliance with credit union policies.
- Educated members on financial products, enhancing product awareness and utilization.
- Collaborated with team members to streamline operations and improve service delivery.
- Processed loan requests (take complete applications, answer underwriting questions, obtain and verify requested documents) and prepare loan documents as authorized.
- Delivered loan decisions with respect and dignity regardless of the outcome. Counsel members on alternatives that best meet their financial situation.
- When closing loans, ensure the member is familiar with all terms, conditions, disclosures and collateral securing the loan.
- Knowledge of and adherence to all guidelines specified under internal audit and quality control policies and procedures.
Education
High School Diploma -
Roosevelt High
St Louis, MO05-2004
Skills
- Strong customer service
- Dependability
- Effective problem solving
- Electronic Banking
- Banking Operations
- Customer Services
- Fraud Detection
- Leadership Support
- Assertiveness
Timeline
Parking Ambassador
St. Louis Parking
06.2025 - Current
Electronic Banking Client Service Officer
Enterprise Bank & Trust
06.2021 - Current
Member Service Representative
Saint Louis Community Credit Union
08.2017 - 06.2021
High School Diploma -
Roosevelt High