KHALILAH CARTER
Douglasville,GA
Summary
Dedicated and motivated professional with extensive experience in customer service, mail processing, and information technology. Proven ability to handle high call volumes, maintain a safe environment, and ensure operational efficiency. Seeking to leverage skills in a collaborative environment to drive professional growth and contribute to organizational success. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Airport Customer Service Agent
Delta Air Lines, Inc
09.2024 - Current
- Checking, handling, assembling, removing, and installing passenger service cabin furnishings and supplies according to list specifications and cleaning
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Provided professional services and support in a dynamic work environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
PSE/Clerk
United States Postal Service, USPS
12.2023 - Current
- Sorts outgoing and incoming mail using appropriate programs or manual distribution schemes
- Performs various duties on a rotate checking, handling, assembling, removing, and installing passenger service cabin furnishings and supplies according to list specifications and cleaning goals , basis, including loading mail onto automated equipment, culling non-processable items, entering sort plans, starting equipment, monitoring mail flow for continuous feed, sweeping 2 separated mail from bins and stackers, and stopping equipment upon completion of distribution runs
- Runs machine reports, clears jams, and contacts maintenance for assistance as needed
- Prepares the work area, ensuring all necessary support equipment and materials, such as labels, trays, and other containers, are in place
- Removes sorted mail from bins or separations and places it into proper trays or containers for further processing or dispatch based on operating plans and dispatch schedules or supervisor instructions
- May verify mail to ensure sortation accuracy as needed
- Provides service at the public window for non-financial transactions, maintains records of mail, examines balances in advance deposit accounts, and records and bills mail requiring special services
- Adheres to established safe work methods, procedures, and safety precautions while performing all duties
- Performs additional duties as assigned.
- Loaded and unloaded shipping containers and vehicles.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
Customer Service Representative
United Airlines
01.2007 - 01.2020
- Acted as a liaison between customers and the company, addressing complaints, processing orders, correcting errors, handling account inquiries, billing, cancellations, and other queries
- Managed high call volumes efficiently using computer technology
- Collaborated with the customer service manager to ensure high standards of customer service delivery.
Education
Bachelor of Science - Cyber Security
DeVry University
Naperville, IL05-2025
Associate of Applied Science - Information Technology And Networking
DeVry University
05-2024
GED - undefined
Edison Job Corps Academy
Edison, NJ01.2006
Skills
- Exceptional public interaction and customer service
- Proficient in managing high call volumes
- Experienced in mail sortation and distribution
- Strong organizational and multitasking abilities
- Knowledgeable in computer forensics and IT
- Ability to maintain safe and clean environments for children
- Multitasking
- Analytical and Critical Thinking
- Cultural Awareness
- Analytical Thinking
- Problem Resolution
- Microsoft Word
- Organization and Time Management
Awardsandacknowledgements
- Member of the National Society of Leadership and Success.
- Consistently recognized on the Dean's List
Certification
Networking Essentials
Timeline
Airport Customer Service Agent
Delta Air Lines, Inc
09.2024 - Current
PSE/Clerk
United States Postal Service, USPS
12.2023 - Current
Customer Service Representative
United Airlines
01.2007 - 01.2020
GED - undefined
Edison Job Corps Academy
Networking Essentials
Bachelor of Science - Cyber Security
DeVry University
Associate of Applied Science - Information Technology And Networking
DeVry University
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