Khalilah Davis
Jacksonville,FL
Summary
Analytical professional with a background in fraud risk analysis and data-driven problem solving. Experienced in evaluating transaction data, identifying system inefficiencies, and partnering with business and technical teams to improve fraud detection processes. Adept at requirements documentation, process analysis, and supporting system enhancements. Passionate about bridging business needs with technology solutions in an IT Business Analyst role
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Senior Fraud Analyst
Citibank
Jacksonville, FL
2022 - Current
- Developed and maintained strong working relationships with law enforcement agencies for collaborative fraud investigations.
- Conducted comprehensive fraud risk assessments, identifying potential vulnerabilities and recommending appropriate mitigation measures.
- Conducted regular audits of fraud detection processes, identifying areas for improvement and ensuring adherence to regulatory requirements.
- Contributed to policy development efforts, incorporating industry best practices into organizational procedures for combating financial crime.
- Leveraged expertise in statistical analysis to identify patterns indicative of fraudulent behavior or transaction anomalies.
Inside Sales
Adt
Jacksonville, FL
2021 - 2022
- Streamlined the inside sales process for improved efficiency and quicker response times to client inquiries.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Championed internal training initiatives for new hires on best practices within an inside sales environment.
- Evaluated key performance metrics regularly to identify areas for improvement within the inside sales process.
- Collaborated with colleagues on training initiatives, sharing best practices for inside sales success.
Education
Bachelor of Science - Finance
Florida State College
Jacksonville, FLSkills
Fraud Detection & Risk Investigation
Requirements Documentation
Stakeholder Communication
Process Improvement
User Acceptance Testing (UAT)
Transaction Monitoring
Compliance & Risk Management
Microsoft Excel (data analysis, pivot tables)
Certification
Real Estate license
Timeline
Senior Fraud Analyst
Citibank
2022 - Current
Inside Sales
Adt
2021 - 2022
Bachelor of Science - Finance
Florida State College