Khalilullah Faizi
Manassas,VA
Summary
IT professional with proven expertise in leading enterprise and cloud based systems. Skilled in optimizing infrastructure, enhancing cybersecurity, and streamlining workflows to boost efficiency. Demonstrated ability to deliver results in high-pressure environments, combining technical skills with strategic problem-solving. Recognized by peers and executives, with over 25 LinkedIn recommendations highlighting leadership and technical proficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Systems Administrator
Grove Point Financial
Rockville, MD
03.2022 - Current
- Company Overview: Acquired by Atria Wealth, now LPL Financial
- Spearhead the daily operations and maintenance of enterprise IT infrastructure, including servers, network administration, wireless connectivity, workstations, and business critical applications.
- Independently manage the firm's on-site IT operations, acting as the sole technical point of contact for all infrastructure, hardware, and vendor-related escalations.
- Lead all infrastructure upgrade initiatives including hardware lifecycle management, OS upgrades, and software rollouts for the firm's users and systems.
- Oversee full onboarding and offboarding lifecycle for internal staff and clients, implementing strict security controls and identity governance in compliance with industry regulations.
- Drive advanced cybersecurity operations including threat detection, evidence collection, phishing incident response, and internal communications during security events.
- Administer Microsoft Intune and Endpoint Manager for Windows, macOS, and mobile devices; enforce MDM/MAM policies, compliance settings, and conditional access controls.
- Evaluate and recommend IT tools and enterprise grade solutions to improve operational resilience, security posture, and overall business efficiency.
- Acquired by Atria Wealth, now LPL Financial
System Support Administrator
Leidos
Kabul, Afghanistan
10.2017 - 08.2021
- Delivered Tier 1 and Tier 2 support for mission-critical IT systems, covering day to day operations, monitoring, and resolution of client/server, storage, network, and mobile device issues.
- Diagnosed and resolved a wide range of technical problems using remote desktop tools and hands on support across Microsoft platforms, including Active Directory and Group Policy.
- Installed, configured, and maintained operating systems and enterprise applications; ensured compliance through proactive license tracking and software asset management.
- Authored and maintained detailed IT procedures and documentation, including inventory management, access control protocols, and network/system maintenance checklists.
- Played a key role in sustaining secure, stable, and efficient IT operations in a high-risk, mission-critical environment supporting U.S. government and military operations.
Helpdesk Supervisor
Lockheed Martin
Kabul, Afghanistan
12.2014 - 09.2016
- Managed and prioritized open service tickets to ensure timely, efficient resolution, translating complex technical issues into clear, user friendly guidance.
- Exceeded performance goals by closing an average of 20 calls daily 25% above quota with a 90% first-call resolution rate and average talk time of 5.5 minutes (surpassing the 7-minute target).
- Delivered end-to-end support across IT infrastructure components, including systems, databases, workstations, mobile devices, and peripherals, while enforcing stringent security policies for desktop, mobile, and cloud environments.
- Maintained a 95% resolution rate without escalation, demonstrating advanced troubleshooting capabilities, team leadership, and deep technical expertise in high-pressure environments.
Education
Bachelor of Computer Science -
Khana E Noor University
Afghanistan07-2017
Skills
Technical skills
Cloud platforms: Azure, AWS, Microsoft 365, Exchange, SharePoint, and CCaaS administration
Systems & virtualization: Windows Server, Active Directory, Group Policy, DNS, VMware, Hyper-V, Windows, macOS
Networking and security: TCP/IP, routing and switching, VPN, firewalls (Palo Alto, Meraki, SonicWALL, Cisco)
Endpoint and device management, security tools: Microsoft Intune, Endpoint Manager, MDM/MAM policies, CrowdStrike, NinjaOne, conditional access, device enrollment, compliance monitoring, and configuration management across Windows, macOS, and mobile platforms
Automation and scripting: PowerShell scripting, workflow optimization, and system configuration
Databases: SQL Server, DynamoDB
IT operations and project management: troubleshooting, incident response, network monitoring, hardware installation and support, asset and configuration management, vendor management, and project coordination
Certification
- Certified Cloud Security Professional (CCSP)
- AWS Certified Solutions Architect - Associate
- CCNP (Cisco Certified Network Professional)
- VMware Certified Professional Network Virtualization
- CompTIA Security+
- CompTIA A+
- Azure expert
References
References available upon request.
Timeline
Systems Administrator
Grove Point Financial
03.2022 - Current
System Support Administrator
Leidos
10.2017 - 08.2021
Helpdesk Supervisor
Lockheed Martin
12.2014 - 09.2016
Bachelor of Computer Science -
Khana E Noor University
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