Khalisha Gatlin
Professional
Lafayette,LA
Summary
Skilled Life Coach with 10+ years of experience supporting clients in goal-setting, skill-building and clarity sessions. Versed in communicating effectively and leveraging active listening skills to assess client needs. Personable and direct with focus on guiding clients toward self-reflection and personal development.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work History
Life Coach/Personal Development Coach
Sharpened Sisters, LLC
Carencro, LA
08.2018 - Current
- Coach leaders to excel in soft skills, interpersonal skills, and leadership skills to gain future promotion and excel in their business and/or career
- Create and oversee strategies that help clients achieve goals
- Use behavioral insights to make recommendations for shifts in different areas of life including but not limited to interpersonal relationships, communication skills, and finding a more meaningful and purposeful path
- Strategize with clients on how to better collaborate with coworkers, team, and personal relationships
- Write persuasive copy in email marketing systems to promote on social media outlets.
- Facilitated group sessions and learning discussions to further objectives.
Supervisor, Customer Service Representatives
Social Security Administration
Lafayette, LA
10.2015 - 06.2018
- Developed, implemented, and monitored programs to maximize customer success in a fast-paced environment
- Handled potential public relations issues with professionalism
- Addressed negative customer feedback immediately and de-escalated high-level congressional inquiries
- Interviewed, hired, and trained new quality customer service representatives
- Monitored customer service representatives’ daily interactions with customers
- Trained leaders to implement technical and soft skills for successful future promotion
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Analyzed data from multiple sources to ensure knowledge, skills and abilities were met before the yearly appraisal
- Project manager for all incoming customer traffic claims, appeals, and disability reviews.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Public Affairs Specialist
Social Security Administration
Lafayette, LA
10.2014 - 10.2015
- Communications liaison for the Louisiana region
- Established and maintained cooperative relationships with representatives of the community, consumer, employee, and public interest groups with the federal government
- Organized public appearances, lectures, and exhibits to increase awareness of new programs and services for customer buy-in
- Liaison between Social Security Administration and local homeless shelters and homeless advocacy groups to bridge the gap between access to technology and online services for the homeless
- Used written communications skills to write, edit and manage external and internal information given to the public and increased online usage of services by 50%
- Analyzed data to assess performance of different statements, posts and campaigns.
- Designed graphics/flyers for release to promote public awareness of services and changes.
- Wrote speeches, press releases, media responses and public service announcements.
Social Insurance Claims Specialist
Social Security Administration
Lafayette, LA
03.2008 - 10.2015
- Conduct interviews with the public to obtain, clarify and verify information about initial and continuing eligibility for retirement, survivors, disability, health insurance benefits, and eligibility for supplemental security income including State supplements
- Resolve discrepancies, clarify issues and make final decisions for initial and post-entitlement for benefits and payments.
- Followed up with customers on unresolved issues.
- Reported policy changes and company conditions affecting customer satisfaction.
News Producer
Morning, WAFB
Baton Rouge, LA
08.2005 - 12.2006
- Developed and assigned 5-10 story ideas to a team of reporters, writers, and photographers
- Write, edit and reviewed final scripts, videos and segment flow under strict deadlines with little to no oversight
- Created new and original content to ensure overall team performance through accuracy of scripts and on-air material
- Responsible for news segments that boosted advertising revenue for WAFB
- Coordinated crews for breaking news events
- Communicated with governmental and educational officials for credible news sources.
- Managed news production with organized mindset, presenting cohesive sequences to audiences.
- Diversified storytelling techniques to match different content and keep audiences engaged.
Studio Production Intern
Entertainment Tonight
Hollywood, CA
06.2004 - 08.2004
- Organized archived media footage for future story lineups
- Traveled to media junkets with executive producers for interviews of celebrities
- Shadowed production editors to learn how to thrive in a fast-paced environment.
- Helped set up sound, lighting and camera angles.
- Assisted with development of stories for film projects.
Education
Master of Arts - Mass Communication
Southern University A&M College
Baton Rouge, LA 01.2006 - 12.2007
Bachelor of Arts - Mass Communication
Louisiana State University
Baton Rouge, LA 08.1998 - 12.2003
Skills
MS Office Suite
G-Suite
Skilled in intake interviewing
Strategy implementation
Advertising and marketing
Event execution
Speechwriting and messaging
G-Suite
Teambuilding
Writing press releases
Analyzing data
Social media posting
Communications management
Adobe Creative Cloud
Timeline
Life Coach/Personal Development Coach
Sharpened Sisters, LLC
08.2018 - Current
Supervisor, Customer Service Representatives
Social Security Administration
10.2015 - 06.2018
Public Affairs Specialist
Social Security Administration
10.2014 - 10.2015
Social Insurance Claims Specialist
Social Security Administration
03.2008 - 10.2015
Master of Arts - Mass Communication
Southern University A&M College
01.2006 - 12.2007
News Producer
Morning, WAFB
08.2005 - 12.2006
Studio Production Intern
Entertainment Tonight
06.2004 - 08.2004
Bachelor of Arts - Mass Communication
Louisiana State University
08.1998 - 12.2003