ELIZABETH PHELPS
Sachse,US
Summary
Proven customer service expert with a strong focus on resolution and satisfaction. Skilled in conflict resolution, effective communication, and problem-solving. A collaborative team player, adaptable to change, and committed to delivering exceptional service.
Overview
10
10
years of professional experience
Work History
Personal Tutor and Life Coach
Coaching NTX/Club-Z In-Home Tutoring Services
11.2020 - Current
- Create and delivere tailored weekly tutoring sessions via Zoom and in person based on the client’s age, grade, and skill set
- Responsible for customer service, billing, marketing, and managing client expectations
- Specializing in Math, English, Science, Writing, Spelling, Effective Communication, Time Management and Study Skills
Receptionest
Rock Knoll Animal Hospital
Oklahoma City, OK
03.2021 - 11.2021
- Provide exceptional customer service, resolve issues promptly, and ensure long-term client retention.
- Scheduled and confirmed appointments with clients and meetings for Veterinarian team.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed payments and updated accounts to reflect balance changes.
- Managed company database and ensured the accuracy of contact information.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Responded to inquiries from internal staff members regarding office operations.
College Registrar/Massage Therapy Instructor
Cortiva Institute
Richardson, USA
01.2015 - 01.2019
- Led and supervised a support team to ensure consistent performance and adherence to institutional standards
- Provided exceptional customer service during peak periods, efficiently managing high-volume workloads
- Contributed to accreditation maintenance through regular audits and record-keeping
- Maintained accurate student records and managed instructor schedules
- Certified Instructor: Anatomy, Physiology, Pathology, First Aid, CPR, Business practices, and Massage Modalities
- Created and lead study groups to help struggling students pass MBLEX
Education
Licensed Massage Therapist -
Aspen School of Massage
Richardson, TXMaster’s Degree - Social Work
University of Texas At Arlington
Arlington, TXBachelor’s Degree - Science
University of North Texas
Denton, TXSkills
- Self-Directed
- Excellent communication
- Data entry
- Calm under pressure
- Conflict resolution
- Troubleshooting
- Interpersonal communication
- MS Office
- Leadership
- Organization
- Flexible and adaptable
- Customer service
Timeline
Receptionest
Rock Knoll Animal Hospital
03.2021 - 11.2021
Personal Tutor and Life Coach
Coaching NTX/Club-Z In-Home Tutoring Services
11.2020 - Current
College Registrar/Massage Therapy Instructor
Cortiva Institute
01.2015 - 01.2019
Licensed Massage Therapist -
Aspen School of Massage
Master’s Degree - Social Work
University of Texas At Arlington
Bachelor’s Degree - Science
University of North Texas
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