HAZEL ESPINOZA
Sachse,US
Summary
Medical Office Specialist with extensive experience in patient scheduling, records management, and insurance verification, known for enhancing office efficiency and patient satisfaction. Fluent in Spanish, adept at multitasking, and skilled in conflict resolution and HIPAA compliance, demonstrating a strong ability to foster positive patient relationships. Passionate about utilizing organizational skills and clinical office experience to drive improvements in healthcare operations. With experience in coaching soccer, speed and agility training, I can help athletes or any person who wants to help improve their health and stability.
Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 10 years of related experience, diligent nature and expertise in electronic records management.
Overview
1
1
Language
9
9
years of professional experience
Work History
Medical Office Specialist
HCA Healthcare Inc.
08.2024 - Current
- Coordinate patient communication, boosting satisfaction and care quality.
- Process payments, clarify insurance, maintain billing accuracy.
- Organize records, schedule appointments, optimize office efficiency.
- Ensure HIPAA compliance, protect patient privacy.
- Direct calls, provide information, facilitate office communication.
- New Patient Coordinator
- Facilitated patient communication, enhancing satisfaction and ensuring clarity in care processes.
- Streamlined appointment scheduling, achieving noticeable gains in office efficiency and patient flow.
Operations Support Specialist (Therapy Aide)
ATI Physical Therapy
01.2022 - 02.2024
- Warmly greet patients, ensuring a smooth check-in process, enhancing patient satisfaction.
- Facilitate efficient patient intake, supporting clinicians with timely scheduling.
- Onboard new patients, verifying insurance and completing necessary paperwork.
- Communicate with doctors’ offices to resolve missing patient information.
- Streamline appointment processes, leading to improved clinic operations.
Flexologist
StretchLab
07.2023 - 04.2023
- Conducts personalized 25 or 50-minute PNF stretching sessions for clients.
- Identifies and addresses areas of tightness to improve client mobility.
- Enhances client flexibility through targeted stretching techniques.
- Collaborates with clients to release muscle restrictions effectively.
- Achieves noticeable improvements in client flexibility and comfort.
- Guided clients through personalized stretch sessions to enhance flexibility and mobility, fostering a welcoming atmosphere for optimal relaxation.
- Implemented tailored stretching techniques, leading to noticeable improvements in clients' range of motion and overall physical well-being.
Customer Service Representative
Chewy
07.2021 - 12.2021
- Assisted customers with pet shopping, enhancing satisfaction and loyalty.
- Resolved issues through research and proactive solutions, ensuring customer retention.
- Utilized empathy and active listening to improve team and customer interactions.
- Collaborated using virtual tools, fostering a customer-focused team culture.
- Contributed to a supportive environment, driving measurable customer satisfaction.
- Resolved customer inquiries effectively, resulting in enhanced customer satisfaction and repeat business.
Server/Key Holder
Snuffer’s Restaurant & Bar
07.2018 - 07.2021
- Ensure store security and cleanliness, leading to improved customer satisfaction.
- Manage employee schedules, enhancing team efficiency during peak hours.
- Assist cashiers and handle customer inquiries, ensuring smooth operations.
- Oversee alarm system maintenance, safeguarding store assets effectively.
Assistant Soccer Coach
Texas A&M University-Texarkana
01.2018 - 03.2020
- Led team practices and scrimmages, enhancing player performance and teamwork.
- Conducted endurance and agility sessions, boosting players’ physical capabilities.
- Managed equipment needs, ensuring readiness for each game and practice.
- Analyzed opponents’ strategies mid-game, improving team tactics.
- Supported recruitment and campus tours, contributing to team growth.
- Orchestrated team practices to enhance player skills, fostering a cohesive environment that improved overall team performance.
- Implemented targeted speed and agility sessions, leading to noticeable gains in player performance during competitive matches.
Education
Bachelors - Kinesiology
Texas A&M University-Texarkana
Texarkana, TX08-2020
Associates in Science - undefined
Eastfield College
Dallas, TX08-2016
Skills
- Stretching Theory
- Medical Insurance
- Clinical Office Experience
- Recordkeeping
- Task Prioritization
- Computer Skills
- Fluent In Spanish
- Organization
- Conflict Resolution
- Microsoft Word
- Self-Directed
- Patient confidentiality
- Office administration
- Multitasking
- EMR software
- Patient scheduling
- HIPAA compliance
- Claims processing
- Customer service
- Teamwork
- Patient referral
- Medical documentation
- Insurance verification
- Office management
- Multitasking and organization
- Positive attitude
- Patient demographics
- Medical records management
- Problem-solving
- Attention to detail
- Computer skills
- HIPAA regulations
LANGUAGES
Spanish
Interests
I love to run and play soccer
Timeline
Medical Office Specialist
HCA Healthcare Inc.
08.2024 - Current
Flexologist
StretchLab
07.2023 - 04.2023
Operations Support Specialist (Therapy Aide)
ATI Physical Therapy
01.2022 - 02.2024
Customer Service Representative
Chewy
07.2021 - 12.2021
Server/Key Holder
Snuffer’s Restaurant & Bar
07.2018 - 07.2021
Assistant Soccer Coach
Texas A&M University-Texarkana
01.2018 - 03.2020
Associates in Science - undefined
Eastfield College
Bachelors - Kinesiology
Texas A&M University-Texarkana