Khaliya Williams
Vicksburg,MS
Summary
Experienced in delivering exceptional customer service and administrative support, with a strong focus on clerical tasks and public interaction. Proficient in calendar management, scheduling, data entry, and database administration. Highly organized and dependable, able to effectively manage multiple priorities while maintaining a positive attitude. Demonstrates a willingness to take on additional responsibilities to contribute to team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Remote
2022.12 - 2023.09
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
Medical Associate
Medical Assistant
2022.12 - 2023.06
- Maintained detailed records of test results by entering data and patient information into computer.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line telephone system and greeted claimants during office visits.
- Kept reception area clean and neat to give visitors positive first impression.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms and allergies.
T Mobile
Retail Expert
2023.09 - Current
- Assisted with retail sales, recommending suitable products based on individual customer needs and preferences.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients.
- Boosted customer satisfaction by providing knowledgeable product information and addressing concerns promptly.
- Answered questions about company offerings with knowledgeable responses about products and promotions.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Medical Assistant Student Intern
Action Chiropractor
2022.06 - 2022.10
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Day Care Teacher
Sisters Of Mercy Early Learning Center
2020.10 - 2022.05
- Engaged with children on individual basis to build positive relationships and promote learning.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Inspired students and assisted in developing creativity and self-expression through various art forms and media.
Education
Associate Of Business Administration - Business Administration And Management
Hinds Community College
Raymond, MSMedical Assistant Certification - Medical Assistant
Delta Technical College
Ridgeland, MS02.2023
High School Diploma -
Warren Central High School
Vicksburg, MS05.2020
Skills
HIPAA Compliance
Certification
- Allied Health Program
- The Foundation Scholarship
- First Aid/CPR Certified
- CMA - Certified Medical Assistant
Timeline
T Mobile
Retail Expert
2023.09 - Current
Customer Service Representative
Remote
2022.12 - 2023.09
Medical Associate
Medical Assistant
2022.12 - 2023.06
Medical Assistant Student Intern
Action Chiropractor
2022.06 - 2022.10
Day Care Teacher
Sisters Of Mercy Early Learning Center
2020.10 - 2022.05
Associate Of Business Administration - Business Administration And Management
Hinds Community College
Medical Assistant Certification - Medical Assistant
Delta Technical College
High School Diploma -
Warren Central High School
- Allied Health Program
- The Foundation Scholarship
- First Aid/CPR Certified
- CMA - Certified Medical Assistant
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