Khaliyah Fye
Brooklyn,NY
Summary
Attentive Customer Service Representative with 2 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking and a team player with active listening and problem solving. Committed to deliver better results to both the company and customers.
Overview
4
4
years of professional experience
Work History
Foot Courier
Gotham Logisitcs
2023.09 - Current
- Utilized GPS navigation systems to navigate faster routes.
- Tracked delivery status and updated customers for expected delivery time.
- Paid attention to detail while completing assignments.
- Expedited urgent deliveries, effectively meeting tight deadlines and client expectations.
- Enhanced customer satisfaction by ensuring timely and accurate delivery of packages.
- Walked for 3-5 hours per day to different apartments and businesses
Foot Courier
JusJorXpress(Partner of Amazon)
2022.12 - 2023.03
- Delivered packages on foot to apartment complexes, businesses, etc
- Up to 5-10 mile radius
- Managed to deliver more than 400 packages weekly within a set time frame
- Maintained friendly and professional demeanor with customers
- Followed all safety procedures while delivering outdoors
Cashier/Sales Associate
Bonchon
2021.11 - 2022.12
- Provided outstanding customer service by processing sales quickly, accurately, and efficiently while safeguarding company assets averaging over 95% for customer ratings
- Mastered using two types of POS terminals
- Ensured work space was clean to company standards by using cleaning materials provided
- Welcomed customers and made them comfortable while handling dining needs and requests
- Collaborated with other cashiers to offer assistance when store was busy
- Recognized with highest-performing employees in establishment
Intern/Mapper
Mount Sinai Adolesedent Health Center
2022.07 - 2024.08
- Used tablet and mobile app to identify programs and services offered by businesses and organizations in Harlem and Bronx to observe and collect data about health issues in certain areas
- Participated in Adolescent Health Workshops to learn about topics such as Sexual and Reproductive Health, Advocacy, Public Health Disparities, Data Analysis, Health and Wellness, and built relationships with staff, community-based organizations, and community members
- Attended symposium towards end of internship to recognize achievements and progress found with results collected throughout project
Retail Sales Associate
Deco Ladies Wear (Boutique)
2021.01 - 2021.04
- Demonstrated excellent customer service skills, increasing customer loyalty and satisfaction
- Maintained clean sales floor and straightened and faced merchandise
- Volunteered to work extra shifts during busy periods to alleviate the shortage
- Maintained positive and friendly demeanor with customers
- Stocked other materials to maintain safe working area
Education
J.D. -
John Jay College
Manhattan, NY06.2025
Skills
- Basic Mathematics
- Attentive listening, empathy
- Speed and Efficiency
- Collaboration
- Cleaning
- Money Handling
- Meeting Sales Goals and Achievements
- Attention to Detail
- Customer Service
- Microsoft Suite
- Communication Skills
Timeline
Foot Courier
Gotham Logisitcs
2023.09 - Current
Foot Courier
JusJorXpress(Partner of Amazon)
2022.12 - 2023.03
Intern/Mapper
Mount Sinai Adolesedent Health Center
2022.07 - 2024.08
Cashier/Sales Associate
Bonchon
2021.11 - 2022.12
Retail Sales Associate
Deco Ladies Wear (Boutique)
2021.01 - 2021.04
J.D. -
John Jay College
Similar Profiles
Abdulaziz AlhashmiAbdulaziz Alhashmi
Intern at Sharaf LogisitcsIntern at Sharaf Logisitcs
Tanner BrownTanner Brown
Operations Manager at Wayne Burden Trucking/Wayne Burden LogisitcsOperations Manager at Wayne Burden Trucking/Wayne Burden Logisitcs
Rashaunda HarrisonRashaunda Harrison
Wave Planner/Cold Storage Forklift Operator at Americold LogisitcsWave Planner/Cold Storage Forklift Operator at Americold Logisitcs