Santiago Zapata
Uber Eats
Maspeth,NY
6
years of professional experience
Personable and reliable individual with strong sense of responsibility and excellent time-management skills. Well-versed in local geography and proficient in GPS navigation, ensuring timely and accurate deliveries. Committed to providing exceptional service and contributing to customer satisfaction.
Professional with strong background in efficient and timely deliveries, ensuring customer satisfaction. Skilled in navigation, time management, and maintaining safety standards. Known for team collaboration and flexibility to adapt to changing requirements. Reliable with keen focus on achieving results in fast-paced environments.
I am always eager to learn new and to move forward.
Work History
Foot Courier
1 Year 8 Months- Delivered orders promptly, following assigned routes and customer instructions accurately.
- Verified order details before pickup to prevent missing items and delivery errors.
- Communicated with dispatch and customers to coordinate smooth, on-time deliveries.
- Maintained food quality during transit by handling packages carefully and securely.
- Adapted to changing delivery schedules, traffic conditions, and urgent same-day requests.
- Completed pickups and drop-offs using route planning and delivery tracking systems.
- Resolved delivery issues professionally, including address changes and order discrepancies.
- Increased efficiency by utilizing GPS navigation systems to plan optimal routes for pick-up and delivery points.
- Improved overall delivery speed and efficiency by staying up-to-date on local traffic conditions, adjusting routes as needed to avoid delays.
- Provided support in resolving any discrepancies between customer orders and delivered items quickly, ensuring a satisfactory resolution.
- Reduced delivery errors by double-checking all orders before leaving the restaurant, resulting in fewer complaints and returns.
Food Delivery Driver
5 Years 11 Months- Completed timely food deliveries using app-based route guidance and real-time order updates.
- Verified order accuracy and handled customer requests before pickup and dropoff.
- Navigated efficient routes to reduce delays and maintain consistent delivery flow.
- Communicated professionally with restaurants and customers to resolve delivery issues quickly.
- Followed food safety standards and maintained secure handling during transport.
- Adapted quickly to changing orders, traffic conditions, and delivery priorities.
- Tracked delivery status in app systems and reported exceptions promptly.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Enhanced safety, conducting regular vehicle maintenance checks and following traffic laws diligently.
Education
High School Diploma
Timeline
Foot Courier
RDS Same Day Delivery
03.2025 - CurrentRead More
Food Delivery Driver
Uber Eats
12.2020 - CurrentRead More
William Cullen Bryant High School
High School Diploma
Read More