Hi, I’m
Shane Lewis
Brooklyn,New York
Summary
Hardworking employee enthusiastic about learning ways to contribute to team success. I offer excellent skills in problem-solving, delivery, pickup and customer service. I also am a very detail-oriented team player with strong organizational skills.
Overview
1
year of professional experience
3
Certifications
Work History
Flash Direct IncManhattan, NY
Delivery Associate/Foot Courier
05.2022 - Current
Job overview
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
- Verified accuracy of all deliveries against order forms.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Followed safety procedures and regulations to protect packages and vehicles.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Obtained signatures for delivery documents and packages.
- Escalated issues to supervisor for immediate remediation.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Communicated with dispatch and customers for accurate delivery information.
- Built professional relationships with customers and business partners to establish trust and credibility.
Education
Brooklyn Community High School
University Overview
Class of 2021
Skills
Active Listeningundefined
Certification
Elementary School Soccer League Member
Timeline
Delivery Associate/Foot Courier
Flash Direct Inc
05.2022 - Current
Perfect High School Attendance
05-2018
Be Set’ Award for Enthusiasm
11-2017
Elementary School Soccer League Member
05-2012
Brooklyn Community High School
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