Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Shane Lewis

Brooklyn,New York

Summary

Hardworking employee enthusiastic about learning ways to contribute to team success. I offer excellent skills in problem-solving, delivery, pickup and customer service. I also am a very detail-oriented team player with strong organizational skills.

Overview

1
year of professional experience
3
Certifications

Work History

Flash Direct Inc
Manhattan, NY

Delivery Associate/Foot Courier
05.2022 - Current

Job overview

  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Verified accuracy of all deliveries against order forms.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Maximized processes by managing delivery schedules and prioritizing based on urgency.
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
  • Obtained signatures for delivery documents and packages.
  • Escalated issues to supervisor for immediate remediation.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Communicated with dispatch and customers for accurate delivery information.
  • Built professional relationships with customers and business partners to establish trust and credibility.

Education

Brooklyn Community High School

University Overview

Class of 2021

Skills

Active ListeningMorale BoosterTeam CollaboratorCritical & Creative ThinkingProblem-solvingOpen-mindednessPinnacle AdaptabilityAttention To Detail

Map reading and navigation skills

Great organization and planning ahead of time

Certification

Elementary School Soccer League Member

Timeline

Delivery Associate/Foot Courier

Flash Direct Inc
05.2022 - Current

Perfect High School Attendance

05-2018

Be Set’ Award for Enthusiasm

11-2017

Elementary School Soccer League Member

05-2012

Brooklyn Community High School

Shane Lewis