Hi, I’m
Shane Lewis
Brooklyn,New York
Summary
Hardworking employee enthusiastic about learning ways to contribute to team success. I offer excellent skills in problem-solving, delivery, pickup and customer service. I also am a very detail-oriented team player with strong organizational skills.
Overview
1
year of professional experience
3
Certifications
Work History
Flash Direct IncManhattan, NY
Delivery Associate/Foot Courier
05.2022 - Current
Job overview
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
- Verified accuracy of all deliveries against order forms.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Followed safety procedures and regulations to protect packages and vehicles.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Obtained signatures for delivery documents and packages.
- Escalated issues to supervisor for immediate remediation.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Communicated with dispatch and customers for accurate delivery information.
- Built professional relationships with customers and business partners to establish trust and credibility.
Education
Brooklyn Community High School
University Overview
Class of 2021
Skills
Active ListeningMorale BoosterTeam CollaboratorCritical & Creative ThinkingProblem-solvingOpen-mindednessPinnacle AdaptabilityAttention To Detail
Map reading and navigation skills
Great organization and planning ahead of time
Certification
Elementary School Soccer League Member
Timeline
Delivery Associate/Foot Courier
Flash Direct Inc
05.2022 - Current
Perfect High School Attendance
05-2018
Be Set’ Award for Enthusiasm
11-2017
Elementary School Soccer League Member
05-2012