Khamanni Boyd
Allendale
Summary
Dynamic entrepreneur skilled in business development and innovative thinking. Proven track record in enhancing customer service and launching successful products. Adept at fostering collaboration and maintaining high standards, with expertise in payment processing and effective communication to drive results.
Overview
5
5
years of professional experience
Work History
Founder & CEO
Herrszn
12.2020 - Current
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and efficiently resolving issues.
- Established new revenue streams by identifying market opportunities and launching innovative products and services.
- Created and monitored promotional approaches to increase sales and profit levels.
Cheer Coach
Kalamazoo Public Schools
11.2024 - Current
- Developed and implemented daily practice plans to enhance team performance and cohesion.
- Collaborated with school administration to coordinate cheer events and community outreach initiatives.
- Fostered a positive team environment, promoting sportsmanship and leadership among athletes.
- Trained athletes in cheer techniques, emphasizing safety protocols and skill development.
Career & Student Employment Services
Western Michigan University
02.2025 - 07.2025
- Greeted approximately 20+ visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered 30+ customer telephone calls promptly and appropriately handled needs.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Front End Customer Service Associate
Sam's Club
05.2024 - 09.2024
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Assisted customers in product selection, enhancing their shopping experience through expert knowledge.
- Maintained inventory accuracy by conducting regular stock checks and ensuring optimal product availability.
- Trained new associates on operational procedures, fostering a collaborative team environment.
Forensic Pathologist Intern
Western Michigan University School of Medicine
07.2023 - 08.2023
- Maintained high-quality standards in forensic examinations by adhering to established protocols and procedures.
- Analyzed problems and worked with teams to develop solutions.
- Collaborated with multidisciplinary teams including medical examiners, toxicologist, and crime scene investigators for comprehensive analysis of cases.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentation.
Education
Bachelor of Science - Criminal Justice
Grand Valley State University
Allendale, MI05-2027
High School Diploma -
Kalamazoo Central High School
Kalamazoo, MI05-2023
Skills
- Payment processing
- Administrative support
- Research
- Product promotion
- Business development
- Order fulfillment
- Sales expertise
- Effective communicator
- Innovative thinking
- Service excellence
Timeline
Career & Student Employment Services
Western Michigan University
02.2025 - 07.2025
Cheer Coach
Kalamazoo Public Schools
11.2024 - Current
Front End Customer Service Associate
Sam's Club
05.2024 - 09.2024
Forensic Pathologist Intern
Western Michigan University School of Medicine
07.2023 - 08.2023
Founder & CEO
Herrszn
12.2020 - Current
Bachelor of Science - Criminal Justice
Grand Valley State University
High School Diploma -
Kalamazoo Central High School