Khambrel McIntosh
Conley,GA
Summary
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
15
15
years of professional experience
Work History
Security Specialist
Broward County School Board
Fort Lauderdale, FL
10.2019 - 12.2021
- Responsibilities include
- Observe student behavior during campus hours on school property
- Report serious disturbances to campus administration
- Visually monitor, through security cameras, campus buildings and grounds for presence of outsiders on campus
- Report to administration or security, students that are in hallways during class time
- Maintain daily log of suspicious activities when monitoring cameras
- Physically patrol and monitor all campus buildings and grounds
- Determine reason for presence of outsiders on campus
- Stop and question all students not in class during class time
- Monitor parking lots and student gathering areas before, during and after school
- Report any safety or security problems to administration
- Participate, successfully, in training programs offered to increase individual's skills and proficiency related to assignment to include cultural diversity, conflict resolution, and sensitivity training.
- Monitored video surveillance feed and system alerts for suspicious activity.
- Installed and managed video surveillance systems in 5 buildings across 1 companies
Store manager
Cricket wireless
Pompano Beach, FL
01.2014 - 01.2015
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control and store opening and closing procedures.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Completed point of sale opening and closing procedures.
- Developed new store location from ground up by hiring and training efficient team.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Developed new store location from ground up by hiring and training efficient team
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
Group Home Manager
Mackey's Group Home Inc
Ft Lauderdale, FL
01.2011 - 01.2014
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Scheduled physician and other appointments for residents, providing transportation to each visit.
- Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
- Assisted residents with basic hygiene and healthcare needs.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Worked with senior case managers to coordinate team development activities and trainings.
- Organized entertaining recreational activities for home while staying within $ budget
- Organized entertaining recreational activities for home while staying within $1000 budget
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities
Customer Care Rep
TMS Health
Boca Raton, FL
01.2010 - 01.2012
- Inbound and outbound multi-channel communication also handling of customer inquiries and complaints
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities
- Maintained accurate and current customer account data with manual forms processing and digital information updates
Sales representative / Asset manager
AT&T
Pompano Beach, FL
01.2007 - 01.2010
- Providing excellent customer service, Sales of cell phones, upgrades, and related products inventory maintenance, opening and closing of store Calculating Financial intake at end of day daily inventory.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Held weekly meetings with director to identify techniques to overcome sales obstacles.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Developed and delivered engaging sales presentations to convey product benefits
Store manager
Verizon wireless
Sunrise, FL
01.2006 - 01.2007
- Customer service Sales of cell phones, upgrades, and related products Interview, hire, terminate and train all employees discipline sales associates when necessary, coach employees to perform better and also enhance overall customer experience maintain and reconcile inventory on daily basis, create schedules for all employees.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Sales Representative
Cingular Wireless
Plantation, FL
01.2003 - 01.2006
- Include Customer service, Sales of cell phones, upgrades, and related products inventory maintenance, opening and closing of store calculating financial intake close of day develop promotional ideas and material.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Exceeded goals for new accounts in single sales cycle.
- Developed and delivered engaging sales presentations to convey product benefits
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
Education
High School Diploma -
American Heritage School Plantation FL High
Plantation, FL05.2006
Skills
- Security Regulation Enforcement
- Incident Reporting
- CCTV Monitoring
- Microsoft Office
- Team Player
- Verbal and Written Communication
- Customer Service
- Detail-Oriented
- Creative Problem Solving
- Upbeat and Positive Personality
- Staff Management
- Strategic planning
- Policies and procedures
Timeline
Security Specialist
Broward County School Board
10.2019 - 12.2021
Store manager
Cricket wireless
01.2014 - 01.2015
Group Home Manager
Mackey's Group Home Inc
01.2011 - 01.2014
Customer Care Rep
TMS Health
01.2010 - 01.2012
Sales representative / Asset manager
AT&T
01.2007 - 01.2010
Store manager
Verizon wireless
01.2006 - 01.2007
Sales Representative
Cingular Wireless
01.2003 - 01.2006
High School Diploma -
American Heritage School Plantation FL High