Khamis Rouse

• Explained diagnostic findings to customers and outlined repair or service options.

Inspected equipment to diagnose operational issues.

• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
• Increased customer satisfaction by providing timely and efficient service for various technical issues.

• Calibrated equipment and educated customers on proper use and care.
• Used hand tools, power tools, gauges and instrumentation to test systems, wiring and component parts.
• Worked with diverse types of weather and ground conditions.
• Consistently met or exceeded performance metrics, showcasing a strong commitment to quality workmanship and customer satisfaction.
• Worked closely with sales teams to provide accurate quotes and timelines for prospective clients, ensuring a smooth transition from sales to installation.

• Offered friendly and efficient service to all customers, handled challenging situations with ease.
• Developed team communications and information for meetings.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Maintained energy and enthusiasm in fast-paced environment.
• Resolved problems, improved operations and provided exceptional service.