Summary
Overview
Work History
Education
Referrals
Timeline
Generic

Khamsone Konethongkham

Hixson,TN

Summary

Highly dedicated professional with over 13 years of extensive experience in the hospitality, customer service, and management industries. Consistently delivers exceptional service and exceeds customer expectations. Demonstrated expertise in leading teams, optimizing operations, and driving revenue growth. Adept at building strong relationships with clients and colleagues to foster a positive work environment.

Overview

17
17
years of professional experience

Work History

Regional Safety manager

Smurfit Westrock
10.2018 - Current
  • Contributed to fostering employee engagement
  • Conducted corporate safety audits and implemented SES policies and procedures to enforce safety regulations, including standardizing the use of PPE.
  • Utilized trend analysis to proactively identify potential threats and reduce the risk of workplace injuries.
  • Earned yellow belt certification and successfully developed standard operating procedures.
  • Proficient in conducting training sessions for both SafeStart and Smith System certifications.
  • Provided leadership and assistance during kaizen events
  • Took charge of leading HOP learning events and delivering training to employees
  • Implemented corrective actions to prevent future occurrences
  • Ensured the promotion of a safe work environment
  • Effectively leveraged Benchmark Gensuite functionalities to optimize processes and establish industry-leading standards
  • Created training materials and standard operating procedures (SOP)
  • Established training schedule by creating a comprehensive compliance calendar for division.
  • Implemented regulator compliance inspections at various locations
  • Delivered effective leadership support and consultation to drive success of Operation Managers and General Managers
  • Promoted compliance and ensured a safe work environment
  • Performed safety improvements, provided support and consultation, and conducted audits at various locations.
  • Maintained adherence to safety regulations mandated by government authorities at different levels.

Environmental Health and Safety Manager

WestRock
01.2016 - 10.2018
  • Led efforts to cultivate a workplace culture that prioritized safety and minimized accidents and injuries
  • Ensured regulatory compliance while reducing accidents and illness through the continuous improvement of facility safety and health systems.
  • Coordinated and managed activities to meet safety and health standards set by regulations, as well as internal policies and procedures.
  • Drove the enhancement of programs and systems to foster environmental, health and safety excellence.
  • Maintaining safety equipment inventory, conducting regular safety inspections, and monitoring hazardous waste removal vendors.
  • Interacts with a range of departments to provide training on emergency response and hazardous material handling.
  • Ensures environmental regulations are adhered to by monitoring compliance and liaising with relevant regulatory authorities.
  • Proactively identifies and reports environmental health and safety hazards to the leadership team.

Maintenance Coordinator

RockTenn
03.2014 - 01.2016
  • Streamlined maintenance repair processes by utilizing JDE system for coordination, effectively managed plant procurement activities, and ensured optimal parts inventory management
  • Managed and collaborated with multiple vendors and accounts in daily operations
  • Sourced and executed budget-friendly options for maximizing savings
  • Oversaw building and machinery maintenance for effective prevention of breakdowns
  • Ensured accuracy of month end reports by reconciling and addressing any inconsistencies.
  • Assisted with various tasks essential for the operational efficiency of the plant
  • Collaborated with maintenance manager to organize schedules.
  • Increased efficiency in handling equipment breakdowns, minimizing downtime

MP2 Purchaser

Central California Sheets
12.2013 - 03.2014
  • Streamlined the purchasing process by setting up MP2 in a newly established factory.
  • Coordinated the procurement of suppliers and contractors for repair work.
  • Achieved cost reduction through negotiation of competitive pricing
  • Managed the generation and tracking of purchase orders, closely monitored expenditures, and successfully tracked the cost savings resulting from outsourcing.
  • Collaborated with maintenance technicians to develop efficient repair schedules, resulting in reduced downtime.
  • Managed and organized work orders, implementing preventative maintenance procedures on MP2 system in accordance with environmental and safety standards.
  • Monitored expenses and prepared monthly financial updates

Shop Manager

Van Ness Auto Repair
07.2007 - 04.2009
  • Led a results-driven team of technicians to optimize operations and increase profitability.
  • Demonstrated proficiency in appointment scheduling, order taking, service monitoring, charge calculation, and payment processing.
  • Engaged with customers, attentively addressing their inquiries and issues, and offering prompt solutions.
  • Successfully handled complaints, processed returns and addressed customer grievances.
  • Facilitated seamless communication between customers and technicians
  • Maintained high levels of repeat business through effective management and attention to detail
  • Increased sales by implementing innovative outsource service strategies
  • Responsible for troubleshooting, repairing, servicing, and performing preventive maintenance on a variety of vehicles
  • Established and executed electronic invoicing process.

Education

Certificate - Advance Safety

NSC Learning
Itasca, IL
02.2023

Certificate - Emergency Medical Technician

Fresno Adult School
Fresno, CA
09.2010

Certificate - Automotive Collision And Repair

Fresno City College
Fresno, CA
05.2002

Certificate - Windows 2000 Server Networking

Heald College
Fresno, CA
11.2001

High School Diploma -

Edison High School
Fresno, CA
06.1999

Referrals

Available upon request.

Timeline

Regional Safety manager

Smurfit Westrock
10.2018 - Current

Environmental Health and Safety Manager

WestRock
01.2016 - 10.2018

Maintenance Coordinator

RockTenn
03.2014 - 01.2016

MP2 Purchaser

Central California Sheets
12.2013 - 03.2014

Shop Manager

Van Ness Auto Repair
07.2007 - 04.2009

Certificate - Advance Safety

NSC Learning

Certificate - Emergency Medical Technician

Fresno Adult School

Certificate - Automotive Collision And Repair

Fresno City College

Certificate - Windows 2000 Server Networking

Heald College

High School Diploma -

Edison High School

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