hard work
Khanayza President
north charleston,SC
Summary
Guest Service Representative with over two years of experience in hospitality, adept at managing front desk operations and ensuring seamless guest experiences. Proficient in QuickBooks, Microsoft Office, and customer service, demonstrating strong time management and communication skills. Committed to enhancing guest satisfaction and operational efficiency through innovative solutions and collaborative teamwork.
Overview
1
1
Certification
Work History
Remote Scheduling Coordinator
Neurocare Inc
- Coordinate remote assessments, manage 50+ calls daily, ensure quality through audits, enhance team collaboration
- Managed 50+ daily calls, streamlining assessment scheduling. Conducted QA audits, enhancing process efficiency. Fostered team collaboration to optimise workflow and boost productivity.
- Expertly handled inbound and outbound calls, ensuring accurate message relay. Meticulously performed QA audits, maintaining high-quality standards. Refined scheduling processes for improved efficiency.
- Synergised with team members to enhance call handling strategies. Contributed to QA audit improvements through shared insights. Facilitated smooth communication between departments for seamless scheduling.
- Implemented creative solutions to streamline call management. Proposed novel approaches for QA audits, increasing effectiveness. Pioneered new collaborative techniques to boost team performance.
Education
Undergrad in Administrative Office Technology - Medical Coding/Billing
Piedmont Technical College
Greenwood, SC07.2025
High school diploma - Digital arts And Design
Garrett Academy Of Tech
Charleston, SC06.2018
Skills
- Customer service
- Microsoft Office
- Administrative experience
- QuickBooks
- Computer Skills
- Organizational Skills
- Time Management
- Microsoft Outlook
- Microsoft Excel
- Microsoft Powerpoint
- Typing
- Communication skills
- Hotel experience
- Office Assistant
- Hospitality
- Front desk
Certification
- Giving medication to patients, performing basic medical check-ups, providing patient care, updating records, and filling in form. at Medication Technician
- First Aid Certification
Awards
Awards, GUEST RECEPTION OF THE YEAR, Won guest reception of the year. For hard work and dedication
Assessments
- WORK MOTIVATION — PROFICIENT
- Level of motivation and discipline applied toward work
- CUSTOMER SERVICE — COMPLETED
- Identifying and resolving common customer issues
Interests
Timeline
Remote Scheduling Coordinator
Neurocare Inc
High school diploma - Digital arts And Design
Garrett Academy Of Tech
Undergrad in Administrative Office Technology - Medical Coding/Billing
Piedmont Technical College
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