Khandean Smith
North Miami ,FL
Summary
Proven track record of enhancing guest satisfaction at JW Marriott Turnberry Resort and Spa, demonstrating exceptional housekeeping knowledge and a proactive attitude. Skilled in training peers and reducing complaints by over 30%, showcasing a blend of hard and soft skills. Excelled in maintaining high standards of cleanliness and customer service across multiple roles.
Overview
3
3
years of professional experience
Work History
House Attendant
Jw Marriott Turnberry Resort and Spa
19999 W Country Club Dr, Adventura
03.2024 - 07.2024
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Assisted in training new hires on housekeeping best practices, reinforcing company standards for quality assurance purposes.
- Assisted in reducing complaints by proactively identifying and reporting maintenance concerns to the appropriate departments.
Valet Parking and Banquet Server and Conference Se
The Newport Marriott
25 Americas Cup Ave, Newport Rhode Island 02840
05.2022 - 02.2024
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
Store Clerk
Stop and Shop Supermarket
1360 W Main Rd, Middletown RI, 02842
09.2021 - 12.2021
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
Education
High School Diploma -
Titchfield High School
Portland, Jamaica Skills
- Housekeeping knowledge
- Proactive attitude
- Bed making proficiency
- Flexible Schedule
- Waste disposal
Timeline
House Attendant
Jw Marriott Turnberry Resort and Spa
03.2024 - 07.2024
Valet Parking and Banquet Server and Conference Se
The Newport Marriott
05.2022 - 02.2024
Store Clerk
Stop and Shop Supermarket
09.2021 - 12.2021
High School Diploma -
Titchfield High School