Khandyce Jones
Executive Assistant
Nashville,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Mailroom Supervisor
Xerox
Nashville, TN
03.2022 - Current
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Recruited, hired, trained and supervised staff of 6 and implemented mentoring program that offered positive employee engagement.
Driver Services Supervisor
State Of Tennessee Department Of Driver Services
Lebanon, TN
04.2020 - 03.2022
- Handled customer complaints and inquiries.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Completed bi-weekly payroll for 15+ employees.
- Supervised 15+ administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
PSS Supervisor
Asurion
Nashville, Tennessee
10.2018 - 04.2020
- Interviewed, hired and trained new employees for production positions.
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Organized contests and established goals to optimize productivity and improve employee morale.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives and communication goals.
PSS Technician
Asurion
Nashville, Tennessee
07.2016 - 10.2018
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Applied critical thinking and research to address complex issues.
Postal Service Clerk
United States Postal Service
Bloomingdale, Illinois
01.2015 - 07.2016
- Sorted mail according to size, shape, and destination.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Maximized employee performance by setting effective objectives and standard practices.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
Education
Bachelor of Arts - Psychology
Nashville State Community College
Nashville, TN 01.2023 -
Skills
Human resources knowledge
Relationship building and management
Proficient in MS Office
Customer service awareness
Employee Development
Quality assurance
Staff education and training
Complaint resolution
Timeline
Bachelor of Arts - Psychology
Nashville State Community College
01.2023 -
Mailroom Supervisor
Xerox
03.2022 - Current
Driver Services Supervisor
State Of Tennessee Department Of Driver Services
04.2020 - 03.2022
PSS Supervisor
Asurion
10.2018 - 04.2020
PSS Technician
Asurion
07.2016 - 10.2018
Postal Service Clerk
United States Postal Service
01.2015 - 07.2016