Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khandyce Jones

Executive Assistant
Nashville,TN

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Mailroom Supervisor

Xerox
Nashville, TN
03.2022 - Current
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Recruited, hired, trained and supervised staff of 6 and implemented mentoring program that offered positive employee engagement.

Driver Services Supervisor

State Of Tennessee Department Of Driver Services
Lebanon, TN
04.2020 - 03.2022
  • Handled customer complaints and inquiries.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated job knowledge by attending workshops, training sessions and educational opportunities.
  • Completed bi-weekly payroll for 15+ employees.
  • Supervised 15+ administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.


PSS Supervisor

Asurion
Nashville, Tennessee
10.2018 - 04.2020
  • Interviewed, hired and trained new employees for production positions.
  • Conducted employee evaluations to provide feedback and set expectations for future job performance.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Organized contests and established goals to optimize productivity and improve employee morale.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives and communication goals.

PSS Technician

Asurion
Nashville, Tennessee
07.2016 - 10.2018
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
  • Applied critical thinking and research to address complex issues.

Postal Service Clerk

United States Postal Service
Bloomingdale, Illinois
01.2015 - 07.2016
  • Sorted mail according to size, shape, and destination.
  • Reviewed incoming mail for proper date, postage and barcode scans.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Maximized employee performance by setting effective objectives and standard practices.
  • Weighed letters and packages and calculated costs based on classification, weight and destination.

Education

Bachelor of Arts - Psychology

Nashville State Community College
Nashville, TN
01.2023 -

Skills

Human resources knowledge

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Timeline

Bachelor of Arts - Psychology

Nashville State Community College
01.2023 -

Mailroom Supervisor

Xerox
03.2022 - Current

Driver Services Supervisor

State Of Tennessee Department Of Driver Services
04.2020 - 03.2022

PSS Supervisor

Asurion
10.2018 - 04.2020

PSS Technician

Asurion
07.2016 - 10.2018

Postal Service Clerk

United States Postal Service
01.2015 - 07.2016

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Khandyce JonesExecutive Assistant